Marketing Operations Executive

What You Will Do

Marketing & Campaign Operations

• Coordinate the day-to-day execution of marketing campaigns and promotions for retail stores and online channels, including campaign information, product details, images and promotional materials
• Maintain campaign calendars, timelines, task lists and launch schedules
• Set up promotion mechanics, discount information, coupon codes and campaign details
• Coordinate between marketing, retail, buying and other internal teams
• Support seasonal campaigns, product launches, events and brand collaborations

Website & E-commerce

• Update website content, product information, prices and promotional messages
• Set up and check online discounts and promotional campaigna
• Maintain homepage banners, landing-page information and campaign content
• Conduct regular checks to ensure website information is accurate and up to date
• Support e-commerce merchandising and product organisation

Loyalty & CRM

• Support the daily operation of Slowood's APP, membership and loyalty programme
• Coordinate member promotions, rewards, coupon settings and campaign mechanics
• Prepare member communication and promotion information
• Assist in maintaining accurate customer and loyalty-programme information
• Support EDM and customer communication setup and scheduling
• Support Customer Service team in handling customer enquiries and complaints

Content & Communication Support

• Support preparation and scheduling of social-media and marketing content
• Assist with copywriting, proofreading and content adaptation
• Assist with EDM preparation and website copy updates
• Ensure campaign information is consistent across different customer channels

Reporting & Administration

• Maintain marketing records, campaign documents and shared files
• Coordinate and manage marketing, content and website assets across internal teams
• Prepare campaign and customer-performance reports
• Assist with general marketing administration tasks, including but not limited to invoices, quotations, purchase orders etc.
• Support communication with suppliers, agencies and external partners
• Help improve internal marketing workflows and organisation

Who We Are Looking For

• Around 1–3 years of experience in marketing, e-commerce, CRM, retail operations or a related role
• Diploma or degree in Marketing, Business, Communications, E-commerce or a related discipline
• Highly organised, responsible and attentive to detail
• Comfortable managing multiple tasks and deadlines at the same time
• Strong follow-up skills — you enjoy making sure things are completed properly
• Comfortable working with spreadsheets, online systems and administrative details
• Good written Chinese and English
• Cantonese communication skills
• Comfortable working independently as well as across different teams

Experience with any of the following would be an advantage:

• Shopify or other e-commerce platforms
• Loyalty / CRM systems
• EDM platforms
• Social-media scheduling tools
• Canva
• Google Workspace / Microsoft Office
• AI tools such as ChatGPT
• Retail or lifestyle brands

All collected information are only used for recruitment purposes.