Marketplace Operations Associate

• You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company
• We’re looking for a Marketplace Operations Associate to help build and scale the operating engine behind NitraMart, Nitra’s healthcare marketplace. This is a hands-on role for someone who thrives in fast-moving environments, has exceptional attention to detail, and enjoys solving complex operational problems
• You will work cross-functionally to manage day-to-day marketplace operations, resolve issues across the customer and order journey, improve workflows, and use data to identify opportunities to make NitraMart more efficient and reliable. Your work will help build the processes and systems needed to scale the marketplace to thousands of healthcare practices
• You take ownership, move quickly from identifying problems to resolving them, and know when to solve something manually versus building a more scalable solution
• Own day-to-day NitraMart operations
• Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues
• Identify operational problems and drive them through resolution quickly and accurately
• Deliver a great marketplace experience
• Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey
• Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction
• Turn data into action
• Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions
• Build reporting and analyses that improve visibility into marketplace performance
• Build scalable processes
• Improve workflows, documentation, reporting, and internal tools as NitraMart grows
• Identify repetitive manual work and partner with Product and Engineering on opportunities for automation
• Support marketplace growth
• Help launch new vendors, products, and marketplace capabilities
• Work cross-functionally to execute initiatives that expand and improve NitraMart

Benefits

• Comprehensive health, vision, and dental insurance options
• Equality - everyone at Nitra is an owner, when the company wins, you win
• Flexible vacation policy
• Retirement benefits (401K match)- The ideal candidate brings 2–4 years of experience in marketplace, business, e-commerce, logistics, or customer operations, ideally at a high-growth technology company. Experience with order flows, vendors, product catalogs, fulfillment, or procurement is a strong plus
• You are proactive, analytical, highly organized, and comfortable operating through ambiguity
• High ownership, urgency, and comfort operating in a fast-moving startup environment
• Bachelor’s degree or equivalent experience
• Exceptional attention to detail and the ability to manage multiple operational workstreams
• Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus
• Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus
• Strong communication skills and experience working cross-functionally
• 2–4 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role
• A builder mindset—you identify problems, develop practical solutions, and drive them through completion