Marketplace Operations Coordinator

Le Petit Farmer is a Qatar-based digital platform connecting farmers, suppliers, livestock businesses, food producers, service providers, institutional buyers, and consumers through one integrated marketplace ecosystem.

We are looking for a highly organized and proactive Marketplace Operations Coordinator to support daily marketplace activities and help ensure smooth coordination among vendors, customers, logistics partners, and internal departments.

Job Summary

The Marketplace Operations Coordinator will oversee the daily processing of product listings, vendor activities, customer orders, fulfilment updates, and operational issues.

The successful candidate will help ensure that marketplace information is accurate, orders are processed on time, vendors follow platform requirements, and customer concerns are properly coordinated and resolved.

Key ResponsibilitiesVendor and Listing Operations

• Support the onboarding and activation of new vendors.
• Collect and verify vendor documents and required information.
• Review product listings, descriptions, prices, images, categories, and inventory details.
• Ensure product information is complete, accurate, and compliant with LPF marketplace standards.
• Follow up with vendors regarding missing documents, incorrect listings, unavailable products, or pricing issues.
• Maintain updated vendor and product records.

Order and Fulfilment Coordination

• Monitor marketplace orders from confirmation through delivery or collection.
• Coordinate order acceptance, preparation, dispatch, and fulfilment with vendors and logistics partners.
• Follow up on pending, delayed, cancelled, returned, or failed orders.
• Ensure order statuses are updated accurately on the platform.
• Escalate urgent operational issues to the Operations Manager.
• Coordinate with Customer Support to resolve order-related complaints.

Marketplace Quality Control

• Monitor inventory availability, prices, promotions, and product information.
• Identify duplicate, incomplete, inaccurate, or prohibited listings.
• Ensure vendors follow marketplace policies and service-level requirements.
• Report recurring vendor, delivery, payment, or platform issues.
• Assist in testing marketplace features and reporting system errors to the Product and Technology teams.

Payment and Settlement Support

• Coordinate with Finance regarding commissions, refunds, vendor settlements, and payment discrepancies.
• Maintain accurate transaction and settlement records.
• Assist in reconciling completed, cancelled, refunded, and returned orders.
• Support documentation required for vendor payments and operational reporting.

Auction Operations Support

• Assist with auction listing preparation and document collection.
• Verify that auction information, schedules, reserve prices, and bidding conditions are complete.
• Monitor active auctions and escalate bidding or payment issues.
• Follow up with winning bidders and sellers regarding payment, collection, delivery, and settlement.
• Maintain accurate auction transaction records.

Reporting and Administration

• Prepare daily, weekly, and monthly marketplace operations reports.
• Track vendor performance, order fulfilment, cancellations, complaints, refunds, and operational issues.
• Maintain organized files and operational trackers.
• Recommend practical improvements to marketplace processes and workflows.
• Support additional operational duties required during platform launch and expansion.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations, Supply Chain, E-commerce, or a related field.
• Minimum of 2–4 years of experience in e-commerce, marketplace operations, vendor coordination, order management, retail operations, or a related role.
• Experience working with online marketplaces, delivery platforms, ERP systems, CRM systems, or e-commerce dashboards is preferred.
• Strong knowledge of Microsoft Excel or Google Sheets.
• Good understanding of order processing, inventory monitoring, logistics, customer support, and vendor coordination.
• Experience in agriculture, livestock, food supply, retail, procurement, or B2B marketplace operations is an advantage.
• Previous work experience in Qatar or the GCC is preferred.

Required Skills

• Strong organizational and coordination skills.
• Excellent attention to detail and data accuracy.
• Ability to manage several orders, vendors, and operational concerns simultaneously.
• Strong problem-solving and follow-up skills.
• Good written and verbal communication in English.
• Arabic communication skills are an advantage.
• Ability to work effectively under deadlines and during high-volume periods.
• Comfortable working in a startup and fast-changing operational environment.
• Professional approach when handling vendors, customers, and confidential information.

Key Performance Indicators

• Vendor onboarding and activation completion rate.
• Product listing accuracy and approval turnaround time.
• Order processing and on-time fulfilment rate.
• Cancellation, return, and refund rate.
• Average operational issue resolution time.
• Vendor compliance and response rate.
• Accuracy of transaction and settlement records.
• Customer complaint and satisfaction results.
• Auction completion and payment follow-up rate.
• Accuracy and timeliness of operational reports.

What We Are Looking For

We are looking for someone who is hands-on, dependable, detail-oriented, and comfortable taking ownership of daily marketplace activities. The ideal candidate does not simply record operational problems—they actively coordinate with the responsible teams until each matter is properly resolved.

Pay: QAR2,500.00 - QAR3,000.00 per month

Experience:

• Marketplace: 1 year (Required)
• E-Commerce: 1 year (Required)

Work Location: In person