Marketplace Operations Executive

Key Responsibilities

E-Commerce Operations Management

1. Oversee daily operations across all e-commerce platforms (Shopify, Shopee, Lazada, TikTok Shop) to ensure smooth execution and strong store performance.
2. Manage product listings, pricing consistency, storefront design, and stock allocation across all channels.
3. Optimize product titles, descriptions, and SEO keywords to drive traffic and conversion.

Campaign & Marketing Execution

1. Plan and execute marketplace promotions, mega campaigns, and flash sales to drive sales and engagement.
2. Coordinate with internal teams and marketplace partners to secure platform resources and growth opportunities.
3. Track campaign performance against business objectives and brand strategy.
4. Monitor competitors and recommend actions to strengthen market position.

Performance Monitoring & Reporting

1. Track and report channel performance, including NMV, GP, Margin, Customer Rating, and Marketplace Health Score.
2. Identify opportunities and recommend actions to improve results.

Store Improvement (website & marketplace)

1.Continuously improve e-commerce processes, online store experience, product customization work flow and operational excellence across all platforms.

2.Research and adopt new Shopify tools to enhance customer experience and support international growth.

Qualifications

• 2–4 years' experience in e-commerce operations; familiar with Lazada, Shopee, and TikTok Shop seller centers.
• Resilient and adaptable in a fast-paced environment.
• Fast learner, eager to explore new tools and technologies.
• Skilled in Excel for data extraction and analysis.
• Experience using AI tools to boost efficiency to reduce repetitive tasks and support data driven decisions.