Marquette University

JOB REQUIREMENTS: Marquette Central Student Services Adviser Posting
Number: 201104842 Employment Status: Full Time Job Family: Enrollment
Management, Admissions, and Financial Aid Position Overview Be The
Difference Begins with Great People. Are you looking for a new
opportunity where you can make the difference in the lives of students
and faculty? We're always looking for highly talented individuals to
join our team people who think big, care deeply, and believe in being
the difference in their work and community. We prioritize student
success, access to education, and service in our work to educate
well-rounded servant leaders who transform their fields, our society and
the world. Our Catholic, Jesuit approach emphasizes student engagement
with the world around them and formation of the heart and mind. We
believe in our mission: The search for truth, the discovery and sharing
of knowledge, the fostering of personal and professional excellence, the
promotion of a life of faith, and the development of leadership
expressed in service to others. These core values guide our
relationships with our students, each other, and our community.
Marquette University offers a rich and competitive Total Rewards package
includingmedical, dental, vision, 403(b) with up to 8% university match,
generous time off package, and tuition benefits for employees, spouses,
and dependents with no payback requirement! For more information, please
view our <a href="https://www.marquette.edu/human-resources/total-rewards.php" rel="nofollow noopener" target="_blank">https://www.marquette.edu/human-resources/total-rewards.php</a>.
This is your next opportunity to join an organization that invests in
their employees' career journey by diversifying their skills, deepening
their expert knowledge, encouraging a healthy work-life balance,
focusing on personal wellbeing, providing leadership training, and
sustaining a culture of respect and inclusion. The Marquette Central
Student Services Adviser provides cross-functional counseling and advice
on complex enrollment and student financial issues within the Marquette
Central Student Services unit. Advising services are provided to the
university's diverse populations of current and prospective students
and families in the areas of registration, academic records, financial
aid, student employment and student accounts. Additionally, this
position handles complex situations when discussing both academic
success and financial matters. Duties and Responsibilities 1. Counseling
and Advising Counsel, investigate, problem-solve, and resolve questions
and issues from prospective, and current students, parents, faculty,
third parties, and the public. Maintain a continuous focus on academic
and financial wellness, student retention and graduation rates. Provide
in-depth financial aid information and assistance regarding the aid
application process (FAFSA), eligibility including the financial aid
offer, deadlines, explain various loan terms and conditions,
professional judgement, scholarship renewal, disbursement policies,
satisfactory academic progress, student employment and study away
policies. Counsel students and families regarding their payment rights
and responsibilities throughout the student life cycle. This includes
explaining billing statements, payment options, billing timelines, and
1098T's. Assist students with registration logistics, navigating
CheckMarq, forms transcripts orders, and academic policies. Adjust
financial aid offers following university policies and procedures.
Adhere to all federal, state and university regulations and procedures
when counseling and advising. Ability to advise students and families on
the Family Education Rights and Privacy Act of 1974 (FERPA) regulations.
Assist students with applying for campus jobs and completing campus hire
paperwork. Appropriately refer students and families to other campus
resources. Communicate on a regular basis with individuals and groups at
all levels of the institution to provide information, respond to
questions, and resolve and/or provide resources, and solutions to
problems. Exercise discretion and independent judgment in making
exceptions to policies such as waiving late fees, removing/suspending
registration holds, or removing other student obstacles on a
case-by-case basis. Bring student issues to resolution efficiently and
escalate issues appropriately to supporting offices and/or leadership as
needed. 2. System Utilization, Account Management, and Data Processing
Efficiently utilize multiple technological and student-serving
platforms, software applications, and communication modalities.
Accurately and efficiently review account information and document all
interactions within appropriate technological platforms and software.
Trouble shoot problems or concerns regarding billing, academic records,
registration, and financial aid. Utilize diligence when reviewing
account or comment activity. Distribute, collect and review required
documents for accuracy and completeness. Process account history
requests, enrollment verifications and official transcripts. Assist
families with Marquette Monthly Payment Plan. 3. Presentations,
Projects, Outreach and Training Deliver financial aid presentations to
prospective students and families. Ensure presentation materials contain
accurate and relevant information. Assist with university sponsored
events such as orientation by providing presentations, individual
counseling, and general information. Perform proactive student outreach
and counseling regarding financial aid next steps and past due balances.
Participate in on-going training, both as the trainer and trainee to
meet the required knowledge of federal, state, and institutional
policies and procedures. Participate in the annual review of Marquette
Central policies, procedures, Marquette Central website, the preparation
of student service publications, notices and special correspondence to
various groups 4. Liaison Function as a liaison between students,
parents, and various university offices. Advocate on behalf of the
student when needed. Serve on various internal and external committees.
\\\\\* OTHER EXPERIENCE AND QUALIFICATIONS: Required Knowledge,
Skills and Abilities A bachelor's degree A minimum of 1 year of
customer service experience Excellent written and oral communication
skills, along with excellent negotiation skills Ability to react to
customers quickly, thoughtfully, and courteously An appreciation of and
sensitivity to diverse cultures and lifestyles Excellent organizational
skills, with the ability to prioritize multiple projects and tasks
simultaneously Proven ability to work effectively as a team member
Ability to analyze and interpret data and make independent decisions
Ability to maintain confidentiality of records and information Ability
to work flexible hours as needed Required to work extra hours at times
for recruitment/retention events Understanding of and commitment to
Marquette University's Vision, Mission, and Values Preferred Knowledge,
Skills and Abilities Marquette experience in a related field PeopleSoft
experience Spanish speaker preferred Department: Marquette Central
Posting Date: 08/04/2026 Closing Date: To apply, visit
<a href="https://apptrkr.com/9741655" rel="nofollow noopener" target="_blank">https://apptrkr.com/9741655</a> It is the policy of Marquette University to
provide equal employment opportunities (EEO) to all employees and
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, protected
veteran status or any other applicable federal or state-protected
classification. je-3b286c5ed48747d5be13c28708d6d6c4 \\\\\*
APPLICATION INSTRUCTIONS: Apply Online: <a href="https://apptrkr.com/9741655" rel="nofollow noopener" target="_blank">https://apptrkr.com/9741655</a>
Qualified females, minorities, and special disabled veterans and other
veterans are encouraged to apply.

Marquette Central Student Services Adv.

Marquette Central Student Services Adv.

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