Marshal and Golf Operations Assistant

Join the Golf Operations Team at Cottesloe Golf Club

Cottesloe Golf Club is seeking an experienced customer service professional to join our Golf Operations team in a full-time permanent position.

This is an exciting opportunity for someone who enjoys working with people, has a passion for delivering exceptional service and wants to play an important role in creating an outstanding experience for our members and guests.

About the Role

This is a diverse and highly visible position that combines three key areas of Golf Operations:

Golf Course & Pace of Play
Help maintain an enjoyable and efficient flow of play by monitoring the course, engaging with golfers and professionally managing pace-of-play issues.

Member & Guest Experience
Be a welcoming and familiar face around the Club. Build genuine relationships with members and guests, anticipate their needs and create the small memorable moments that make a great Club experience exceptional.

Golf Shop & Golf Operations
Support the day-to-day operation of the Golf Shop, including customer service, retail sales, merchandising, competitions, bookings, golf carts and general Golf Operations.

About You

We are looking for someone who:

• Has proven experience in a customer-facing or premium service environment.
• Is friendly, confident and professionally presented.
• Genuinely enjoys interacting with people.
• Takes a proactive approach to customer service.
• Is comfortable initiating conversations and building relationships.
• Can confidently and respectfully manage challenging situations.
• Has excellent communication and organisational skills.
• Is reliable, positive and works well as part of a team.
• Has an interest in golf and understands golf etiquette.
• Takes pride in creating an exceptional experience for customers.

Golf industry experience will be highly regarded, however, the right attitude, personality and customer service skills are our priority.

What We're Looking For

At Cottesloe Golf Club, exceptional service is about more than simply responding to requests. It's about seeing an opportunity to help and taking action.

It might be welcoming a returning guest by name, helping a member with their equipment, assisting a group that has fallen behind, or simply taking the time to make someone's day a little better.

If you are someone who naturally looks for these opportunities, this could be the role for you.

What Success Looks Like

Members feel recognised.
Guests feel genuinely welcomed.
Players enjoy their round.
The course flows efficiently.
Golf Ops deliver exceptional service.
Every interaction reflects the standards of Cottesloe Golf Club.

Interested?

If you believe you have the experience, personality and passion to help us deliver an exceptional member and guest experience, we would love to hear from you.

Please submit your CV and a brief cover letter outlining your experience and why you believe you would be a great fit for Cottesloe Golf Club.