Master Data Manager / Process Owner

Span of Control : -

• Build and operate the COE Matter team
• Drive other operational centralization and efficiency initiatives

Qualification : -

• Graduation / Post Graduate with Certified Six Sigma

Post Qualification Experience :

• 6-10 years in
• Master Data Management,
• Process Transition,
• Operational Centralization & Efficiency, and
• Change Management

THE ROLE : -

• The role is to build and operationalize the COE Matter team, as well as drive other operational centralization and efficiency initiatives.
• We are looking for an experienced candidate who has led an MDM COE team, with strong ownership of process and governance.

JOB RESPONSIBILITIES : -

The incumbent will primarily be in charge of:

Master Data setup : -

• Ensure accurate, complete, and timely creation, change, and blocking of new matters in ERP/MDM systems, with strong controls Process SOPs
• Design, maintain, and enforce SOPs, makerchecker controls, documentation standards, and close audit points on time.
• SLA driven service delivery and performance management
• Run day to day operations (queues, allocations) to meet agreed SLAs on TAT, first time right %, with regular performance reporting to stakeholders.
• Perform quality audit to ensure Operations are compiled as per defined SOPs and no risk on Matter master quality.
• Continuous improvement and automation of the process
• Drive standardization, automation, enhancements (workflows, validations, integrations) to reduce manual work, rework.
• Effective stakeholder governance and people leadership
• Lead and develop the team, run governance with Finance, Digital, Practice Partners & team to resolve issues, align on policies, and create business support partnering

CANDIDATE PROFILE : -

Education & Experience : -

• Advanced Excel knowledge, with a strong interest in learning new systems and tools such as PowerPoint.
• Graduate / Post Graduate with commercial acumen, certified six sigma experience and managed an operation transition
• Essential Competencies (Skills & Attributes) : -
• Communication Strong verbal and written communication skills in English.
• Team management Able to lead a team with strong interpersonal skills and a focus on team engagement and collaboration

Skills : - Process Transition,Operational Centralization,Operational Efficiency,Change Management,Process Governance,Six Sigma,Process Standardization,Process Automation,Process Enhancements,Process Workflows,Process Validations,Process Integrations