Master Heavy Vehicle Technician

About Western Truck Group

Western Truck Group (WTG) delivers trusted truck sales, parts, and service across Queensland, the Northern Territory, and regional New South Wales. With 9 dealerships and 20 Customer Service Centres, we support leading brands including Volvo, UD, Mack, and Isuzu—forming one of Australia’s largest service networks.

We're seeking an experienced Master Heavy Vehicle Technician to join our team in Paget, Mackay. This is an opportunity to work alongside a highly skilled and supportive team in a modern workshop environment, tackling complex diagnostics and repairs across Volvo, Mack, UD and Isuzu products. You'll play a key role in troubleshooting technical challenges, mentoring apprentices and technicians, and helping drive workshop performance, quality, and safety standards.

Reporting to the Workshop Supervisor, you'll provide expert technical support while contributing to the development of others and the continued success of the workshop.

Key Responsibilities:

• Perform advanced diagnostics, repairs, and maintenance across heavy vehicle systems.
• Provide expert technical guidance and support on complex fault-finding, repair strategies, and quality outcomes.
• Complete warranty repairs in accordance with manufacturer requirements.
• Accurately document repair and diagnostic information.
• Maintain current product and technical knowledge through ongoing training and development.
• Conduct final quality checks, road tests, and inspections to ensure repairs meet safety and manufacturer standards.
• Support workshop productivity, continuous improvement initiatives, and a positive team culture.

Other Skills and/or Experience:

• Heavy Vehicle Mechanical trade qualification.
• Extensive experience in heavy vehicle diagnostics, repairs, and maintenance.
• Advanced fault-finding and diagnostic capability across mechanical and electrical systems.
• Strong mentoring and coaching skills.
• Solid understanding of manufacturer warranty requirements and workshop quality standards.
• Excellent problem-solving skills, attention to detail, and commitment to safety.
• Ability to work autonomously while contributing to a collaborative, high-performing team environment.
• Isuzu, Volvo, Mack experience highly regarded.
• Commitment to delivering exceptional customer service and upholding WTG's values.

Why Join WTG?

• Work alongside a highly experienced and supportive team in our Mackay workshop.
• Enjoy genuine variety across Volvo, Mack, UD and Isuzu products.
• Access ongoing OEM training, development, and the latest diagnostic technology.
• Enjoy a modern workshop environment focused on safety, quality, and teamwork.
• Use your expertise to mentor others and influence workshop outcomes.
• Build a long-term career with one of Australia's largest truck and transport service networks.

Applications

WTG are committed to creating a diverse and inclusive workplace and encourage applications from people of all backgrounds, cultures, and identities.

Only shortlisted applicants will be contacted.