Master Technician

• Customer Centricity -

Test drive with the customer and ensure transparency in all work.

Demonstrate excellent problem-solving skills, quickly resolves vehicle issues to achieve high customer satisfaction.

Maintains a positive and professional manner, even in challenging situation.

Ensuring all the parts are returned.

Good rapport-making skills and supports the shop manager to attain customer satisfaction.

• Technical Management -

Perform vehicle diagnosis (e.g., electrical, air-conditioning, mechanical, and etc.).

Perform vehicle mechanical repairs (e.g., under chassis, suspension and drivetrain).

Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning).

Handles multi-brand expertise (e.g., German, American, Japanese and other European).

Continuous learning of existing technical and new technical specifications of vehicle in order to sell parts at the right requirements.

• Workshop Quality Management -

Apply and implement safety related tasks to technical team.

Responsible in ensuring quality control of all technical team's task.

Monitoring assignment of technician per system (e.g., tool room, assigned tool cady, used parts, & etc.).

Adjust the workshop load depending on updates of appointment board and ensure efficiency of workshop.

Always cooperate with the BCS Standards Implemented by BCS-MF.

Monitor 5S of workshop and assignment of bay. Sets monthly general cleaning of the workshop.

Act as back-up Parts Admin.

Act as back-up Shop Manager.

• Brand Management -

Representing and living the brand Bosch Car Services, you should always keep the four main pillars of the BCS concept in mind. BCS Ambassador (Brand Competence, Brand Tonality, Brand Benefits (Quality, Price performance ratio, Safety & Customer Orientation) Brand Image.

As an ambassador you transform the strengths of BCS brand values, and the brand promises, into a brand specific behavior at all times: towards customers, partners and colleagues in the BCS network.