Matchmaker

Matchmaker

Turn profiles into meaningful connections.

We’re looking for a thoughtful, observant and highly intuitive Matchmaker to join our matchmaking team. Your role is to understand our clients beyond what is written on their profile — their personality, lifestyle, values, preferences and what they’re really looking for — and use that understanding to identify people they could genuinely connect with.

You’ll work closely with our Relationship Managers and clients throughout the matchmaking journey, from the initial profile handover all the way through to dates and post-date feedback.

If you’re naturally curious about people, have strong attention to detail, good judgement and enjoy figuring out “why would these two people work well together?”, this could be the role for you.

What You’ll Do

1. Understand Our Clients

Receive client profiles from our Relationship Managers and get to know each client holistically — including their:

• Personality and communication style
• Lifestyle, interests and values
• Relationship preferences and expectations
• Deal-breakers and must-haves
• Past dating and matching experiences
• Feedback from previous matches

Your goal is to understand the person behind the profile, not just tick boxes against a list of criteria.

2. Create Engaging Client Profiles

Turn client information into a personalised biocard/profile write-up that captures who they are and what makes them interesting.

You’ll ensure the profile is accurate, engaging and reflects the client authentically before sharing it with potential matches.

3. Search & Screen for Potential Matches

Dive into our active client database to identify potential matches based on:

• Compatibility
• Preferences and expectations
• Personality and lifestyle
• Availability
• Previous matching history
• Date and client feedback
• Other qualitative considerations

You’ll need to look beyond the obvious matches and identify potential connections that may not be apparent from the data alone.

4. Re-Engage Potential Matches

Sometimes the perfect match may not be an active profile.

When needed, you’ll reach out to suitable inactive clients, spark their interest and explore whether they may be open to reconnecting with our matchmaking service.

Think of this as “fishing” for the right match — widening the pool when the existing database doesn’t give us the right options.

5. Shortlist & Make the Match

This is where your judgement really matters.

You’ll narrow down potential candidates and determine which profiles are genuinely worth presenting to the client.

We’re not looking for someone who simply follows a matching algorithm. We want someone who can ask:

“On paper they look compatible — but would they actually enjoy meeting each other?”

6. Manage Profile Sharing & Client Feedback

Present potential matches to clients, answer their questions and understand their reactions.

When a client says no, you’ll dig deeper to understand why and use that insight to improve the next round of matching.

7. Coordinate Dates

Once both parties are interested, coordinate availability and make sure the date is arranged smoothly.

You’ll be responsible for keeping both sides informed and ensuring nothing falls through the cracks.

8. Follow Up After Every Date

After the date, speak with both parties to understand how it went.

You’ll:

• Collect feedback
• Update matching history
• Identify what worked and what didn’t
• Understand any new preferences or concerns
• Use the feedback to guide future matches

The more you learn about a client, the better you become at matching them.

9. Own the Matching Journey

Matchmaking doesn’t stop after one date.

Throughout the client’s package, you’ll continuously search, match, follow up and refine your approach based on their feedback and progress.

You’ll essentially become the matchmaking brain behind the client’s journey.

What We’re Looking For

We’re looking for someone who is:

• Highly observant – you notice the little things that others may miss
• Naturally curious about people – you genuinely enjoy understanding personalities and relationships
• Detail-oriented – you can keep track of multiple clients, preferences, feedback and follow-ups
• A good judge of people – you can read between the lines and identify compatibility beyond a checklist
• Strong in communication – you can confidently speak with clients and handle different personalities
• Proactive – you don’t wait for the perfect match to appear; you actively look for solutions
• Persistent – matchmaking can involve rejection, dead ends and unexpected challenges, and you keep going
• Client-centric – you care about finding the right match, not simply completing a task
• Organised – you can manage multiple matching processes simultaneously without losing track
• Collaborative – you work closely with Relationship Managers and the wider matchmaking team

Experience That Could Be Relevant

You don’t necessarily need previous matchmaking experience.

We’re open to people from backgrounds such as:

• Recruitment / Talent Acquisition
• Executive Search
• Customer Success / Client Management
• Relationship Management
• Hospitality
• Psychology / Counselling
• Events
• Sales
• Community Management
• Concierge / Personal Services

What matters most is your people judgement, attention to detail, communication skills and genuine interest in relationships and human behaviour.