Material Supervisor

We are looking for a detail-oriented and customer-focused Materials Supervisor to support and oversee daily spare parts operations, including customer service, inventory management, warehouse operations, and logistics coordination. The ideal candidate should have strong organizational and analytical skills, excellent communication abilities, and the ability to work effectively in a fast-paced, multicultural environment.

Key Responsibilities

• Daily Operations Management: Oversee the daily operations of the spare parts business, including customer service, inventory management, warehousing, and distribution.
• Coordination and Communication: Coordinate with customers, the Regional Spare Parts Center (RSPC), headquarters (HQ), and logistics service providers to ensure smooth and efficient operations.
• Customer Support: Respond to internal and external customer inquiries, requests, and concerns related to spare parts operations in a timely and professional manner.
• Reporting: Prepare and submit accurate and timely operational reports required by internal departments and external stakeholders.
• Logistics Monitoring: Monitor the logistics service provider’s compliance with daily inbound and outbound shipment clearance procedures. Investigate and resolve discrepancies, irregularities, and operational issues.
• Inventory and Warehouse Management: Conduct regular inventory stocktaking and warehouse inspections. Analyze results to ensure inventory accuracy and compliance with established warehouse standards.
• Performance Evaluation: Assist in evaluating the monthly performance of logistics service providers and recommend improvements where necessary.
• Audit and Compliance: Participate in internal and external audits, ensuring proper documentation, inventory accuracy, and compliance with operational procedures.
• Invoice Processing: Review and process supplier billing invoices to ensure accuracy and timely submission.
• Return Shipments Management: Coordinate and process regular return-to-headquarters (Return to HQ) shipments, ensuring proper documentation and shipment arrangements.
• Other Duties: Perform other related tasks and responsibilities as assigned by the immediate supervisor.

Qualifications and Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, Accountancy, Engineering, Logistics, or a related field.
• At least 1 year of relevant work experience in warehousing, inventory management, logistics, or subcontractor management.
• Good command of written and spoken English, with effective communication and coordination skills.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Customer service-oriented, with strong interpersonal and problem-solving skills.
• Strong analytical skills, attention to detail, and a results-driven mindset.
• Ability to work effectively in a multicultural environment and under pressure with minimal supervision.
• Flexible, adaptable, and responsive to changing operational requirements and priorities.
• A reliable team player with good organizational and time-management skills.