Matter Management Analyst

Key Responsibilities

• Work closely with the matter team to ensure new transactions are set up optimally to meet both external client and legal requirements and internal reporting/billing requirements.

• Assistance with opening of new clients/matters and generation of matter numbers

• Monitor the setup of clients/matters to ensure compliance with the regulations and billing/rates requirements, liaising where relevant with the Business Finance, Risk Management and Tax Teams.

• Actioning changes to clients and matters as requested by matter teams

• Assistance with the setup of eBilling clients

• Using the information held within the Practice Management system to assist internal clients (lawyers/secretaries) by responding to their enquiries

• Liaising with the other New Business Intake teams to ensure a joined up and efficient process for the fee earners and PA's.

• Identify process improvements to the internal NBI Matter Management processes

• Ad hoc project support for the NBI team globally

Skills / Experience

• Educated to degree level
• Excellent research and analytical skills.
• Good commercial awareness.
• Ability to prioritise workload.
• Excellent attention to detail and accuracy.
• Ability to work autonomously and prioritise multiple tasks simultaneously.
• Excellent verbal, written and face to face communication skills.
• Proficient knowledge of Microsoft Word and Excel.
• Ability to work well under pressure and to deadlines.

Competencies

Collaborates with others

• Develops innovative solutions by valuing diversity of thought, expertise and experience.
• Brings a positive energy to the way they work and inspires this in others
• Excellent negotiation skills.
• Flexible
• Excellent interpersonal skills
• Strong organisational skills and ability to prioritise
• Excellent service orientation skills

Focuses on Clients

• Always acts with the firm's clients in mind
• Understands the importance of clients to the firm
• Prioritises initiatives that will positively impact the client experience and their business
• Develops solutions that balance client needs and the sustainable profitability of the firm

Innovates

• Ability to use initiative and be pro-active
• Seeks out market trends and introduces relevant ideas for competitive advantage

Achieves results

• Takes personal responsibility for getting things done
• Ability to cope with conflicting demands and meet deadlines
• Remains focused on long term objectives and broad firm issues.