MBA Participant Experience Coordinator Intern

Contract Type: Fixed-term maximal

Location: Lausanne, CH

About IMD

The International Institute for Management Development (IMD) has been pioneering leadership development for nearly 80 years. Founded by business for business, we are an independent university institute with Swiss roots and global reach. Operating from Lausanne with strategic hubs in Singapore, Shenzhen, and Cape Town, IMD works with 20,000+ executives from 120+ countries annually. Our 145,000+ alumni form a powerful global network. Consistently ranked among the world's top business schools, IMD bridges cutting-edge research with real-world application to help leaders solve problems, scale solutions, and drive impact.
Real Learning for Real Impact.

To reinforce our team, we are looking for a

MBA Participant Experience Coordinator intern (100%) - 1 February – 31 July 2027

The Job's Mission
IMD (Institute for Management Development) is a self-owned foundation dedicated to the development of international business executives at each stage in their careers based on the shores of Lake Geneva in Lausanne, Switzerland. Our unique environment enables us to maintain our position as a world leader in Executive Development. Our one-year full-time MBA program is ranked among the best in the world. It helps participants learn how to boost their leadership skills in a digital, entrepreneurial, and global business environment. It provides a life-changing career journey with incredible networking opportunities for those with the ambition to make a real difference in a complex and rapidly changing world.

We are looking for a dynamic intern to support the MBA Participant Experience and Academic Services related operations.

Our MBA program is delivered face-to-face.

Key activities & accountabilities

Supporting the MBA Participant Experience and Academic Services in the following areas:

• Support the organization of the MBA programs with high-level service and worldclass standards
• Coordination of the program deliverables and gather teaching material from Faculty members and liaise with other internal departments (marketing, communication, F&B, etc.)
• Handle administrative tasks, follow-up with different departments, and ensure program logistics such as organising special events, meetings, and support to guest speakers
• Support the creation of learning portals
• Record participants attendance and absence
• Provide support to participants during the program
• Carry out general secretarial and other duties as required
• Collaboration on process improvement initiatives to enhance efficiency and participant experience
• Support with digital sessions

Formula for success

Education

• Currently pursuing a bachelor’s degree in hospitality or event management
• Commercial diploma with strong experience in a multicultural customer relations role is also possible

Experience

• Experience of other cultures or working in an international environment
• Demonstrated organization and administration skills
• Strong interpersonal skills

Ideal Profile

• Ability to handle multiple priorities in an independent manner
• Excellent interpersonal skills, with the ability to communicate clearly and confidently both in writing and in spoken interactions
• Team player is a must, as you will work closely with other members of the Degree Programs department and the participants
• Stress management, customer-oriented, professional
• Time management, organization, and coordination skills
• Diplomatic and discreet, proactive
• Excellent English: French and other languages are an advantage
• Computer literate (MS Office 365)

How to apply

If you have the above skills and would like to work in our stimulating environment, please send your complete application file (letter of motivation and resume in English, copies of your work certificates and diplomas).

If you’re a qualified candidate with a disability (such as dyslexia, sight and/or hearing disabilities, etc) and you need a reasonable accommodation in order to apply for this position, please specify it in your application.

A valid Swiss work permit or Swiss or EU-25EFTA citizenship is required for this position.