MC Lift Operations Manager

Lift Opera****tions Manager – Mountain Creek

Location: Vernon, NJ Reporting to: Resort Operations Director

SNOW Partners Mission Statement:

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

About Mountain Creek:

Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants, and lodge.

How the Lift Operator works with the Team:

This Full-Time Year-Round position is responsible for the safe daily operation of all Lifts, Zip Tours, Coaster and Colorado River. Adherence to all standard operating procedures, to include the completion of open/close checklists and all other necessary documentation.

Team Member Responsibilities:

• Conducts staff hiring, assists in scheduling, and writes performance evaluations for staff.
• Develops, conducts, and documents training of staff on proper safe operations of the various lifts.
• Ensures strict adherence to all resort policies, safety procedures and procedures.
• Coach staff to provide a courteous, friendly, helpful guest service and safety experience.
• Observes, coaches and counsels the team on Lift Operations service and safety guidelines.
• Creates a fun, team-oriented atmosphere while adhering to guest and team member safety guidelines.
• Supports and works with Lift Maintenance trail, to accomplish off season maintenance needs
• Responsible for summer operations to include the Mountain Coaster and Colorado River rides.
• Creates a cohesive work environment with peers, departments, interdepartmental contacts and vendors
• Ensures documentation of checklists, ride count logs, team member and guest incidents, etc. are completed, legibly, and timely, in cooperation with Ski Patrol.
• Manages the Lift Operations/Adventure budget to meet and or exceed goals.
• Responsible for maintaining all lift related signage.
• Works with the Risk Manager to ensure guest safety.
• Zip Tours- Train guests and team members on proper use of equipment and best practices/techniques
• Other Resort duties as assigned.

Team Member Qualifications:

• Working knowledge of lift operations, and/or resort operations preferred.
• Lift Maintenance experience preferred
• Demonstrated supervisory experience necessary.
• Must have a valid driver's license.
• Able to frequently lift up to 50 lbs.
• Able to perform manual labor tasks including shoveling snow, chipping ice, carrying stanchions.
• Must be able to work weekends, nights and holidays.
• Must be able to work outdoors in inclement weather conditions.