MDM SOTI

Job Description Mobile Device Management (MDM) Engineer – SOTI MobiControl & Zimperium (L2)

Position: MDM Engineer – SOTI MobiControl & Zimperium (L2)
Tower: Digital Workplace Services / Mobility & Endpoint Management
Experience: 3–6 Years
Location: Noida / Hybrid / Remote
Reporting To: Mobility Services Lead / EUC Manager

Role Summary

The MDM Engineer (L2) is responsible for the administration, operational support, security compliance, and lifecycle management of enterprise mobile devices using SOTI MobiControl and Zimperium Mobile Threat Defense (MTD) solutions.

The role focuses on managing Android, iOS, ruggedized devices, smartphones, and tablets while ensuring device compliance, application management, mobile threat protection, endpoint security, and user productivity. The engineer will support enterprise mobility operations, threat remediation, policy enforcement, and security governance across mobile endpoints.

Key Responsibilities

SOTI MobiControl Administration

• Administer and manage SOTI MobiControl environments.

• Configure and maintain:

• Device groups

• Profiles

• Policies

• Enrollment rules

• Compliance settings

• Monitor SOTI platform performance and availability.

• Support enterprise mobility onboarding and provisioning activities.

Mobile Device Lifecycle Management

• Enroll and provision:

• Android Enterprise devices

• iOS/iPadOS devices

• Rugged handheld devices

• Corporate-owned and BYOD devices

• Manage:

• Device onboarding

• Refresh programs

• Device replacements

• Retirement and decommissioning

• Maintain accurate endpoint inventory records.

Mobile Application Management

• Deploy and manage enterprise mobile applications.
• Support application updates, version control, and rollback activities.
• Troubleshoot application installation and execution failures.
• Support line-of-business applications on managed devices.
• Manage application compliance requirements.

Mobile Security & Threat Defense (Zimperium)

• Administer Zimperium Mobile Threat Defense (zIPS) platform.

• Monitor and respond to mobile security threats.

• Investigate and remediate:

• Malware detections

• Phishing attempts

• Network attacks

• Jailbreak/root detections

• Application risks

• Manage mobile risk scoring and compliance enforcement.

• Support integration between SOTI MobiControl and Zimperium.

• Coordinate with Cyber Security and SOC teams during security incidents.

• Generate mobile threat intelligence and compliance reports.

Endpoint Security & Compliance

• Implement and maintain:

• Device encryption

• PIN/Passcode policies

• Conditional access controls

• Device restrictions

• Compliance policies

• Support remote lock and remote wipe operations.

• Ensure adherence to enterprise security standards.

• Monitor and remediate non-compliant devices.

Device Configuration Management

• Configure and support:

• Wi-Fi profiles

• VPN profiles

• Email profiles

• Certificate-based authentication

• Kiosk mode configurations

• Shared device configurations

• Troubleshoot profile deployment and synchronization issues.

Incident & Request Management

• Handle L2 incidents and service requests related to mobility services.

• Troubleshoot:

• Enrollment failures

• Policy deployment issues

• Email synchronization issues

• VPN connectivity problems

• Device compliance failures

• Zimperium threat alerts

• Escalate complex issues to L3 teams and vendors when required.

• Ensure SLA compliance.

Reporting & Governance

• Generate mobility and security reports.

• Track:

• Device compliance

• Enrollment statistics

• Threat remediation status

• Security posture metrics

• Support governance reviews and audit activities.

• Maintain mobility service documentation.

Documentation & Knowledge Management

• Create and maintain:

• SOPs

• Knowledge Articles

• Runbooks

• Troubleshooting Guides

• Support audit evidence collection.

• Update operational processes and procedures.

Technical Skills (Mandatory)

Mobile Device Management

• SOTI MobiControl Administration
• Enterprise Mobility Management (EMM)
• Unified Endpoint Management (UEM)
• Mobile Device Enrollment
• Device Compliance Management
• Application Deployment & Management
• Device Provisioning & Lifecycle Management

Mobile Platforms

• Android Enterprise
• Android Rugged Devices
• Samsung Knox
• iOS / iPadOS Management
• Corporate-Owned & BYOD Device Management

Zimperium & Mobile Security

• Zimperium Mobile Threat Defense (zIPS)
• Mobile Threat Defense (MTD)
• Mobile Threat Detection & Response (MTDR)
• Mobile Malware Protection
• Mobile Phishing Protection
• Mobile Application Risk Analysis
• Network Threat Detection
• Mobile Threat Investigation
• Threat Remediation Management
• Mobile Compliance Enforcement
• Mobile Security Analytics

Security & Identity Management

• Device Encryption
• Certificate Management
• Multi-Factor Authentication (MFA)
• Conditional Access
• Mobile Security Policies
• Zero Trust Security Concepts
• Identity-Based Access Controls

Networking

• Mobile Connectivity Troubleshooting
• Wi-Fi Configuration
• VPN Administration
• DNS Fundamentals
• Mobile Network Troubleshooting

ITSM

• ServiceNow
• Incident Management
• Request Fulfillment
• Change Management
• Problem Management
• Knowledge Management

Preferred Skills

• Microsoft Intune
• Microsoft Entra ID
• SOTI XSight
• Zimperium Administration
• Microsoft Defender for Endpoint Mobile
• Samsung Knox Manage
• Android Zero-Touch Enrollment
• REST API Fundamentals
• PowerShell Basics
• Splunk / Microsoft Sentinel Awareness
• SOC Operations Awareness

Educational Qualification

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent.

Preferred Certifications

Mobility Certifications

• SOTI MobiControl Administrator Certification
• SOTI Technical Certification

Security Certifications

• Zimperium Certified Administrator (Preferred)
• Mobile Threat Defense Training

Enterprise Mobility Certifications

• Android Enterprise Professional
• Samsung Knox Certification

Microsoft Certifications

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Security Fundamentals (SC-900)

Experience Requirements

Skill Area

Experience

SOTI MobiControl Administration

2+ Years

Mobile Device Management

3+ Years

Zimperium Mobile Threat Defense

1+ Year

Android Enterprise Management

2+ Years

Mobile Security Operations

2+ Years

Enterprise Mobility Support

3+ Years

ITSM Operations

2+ Years