MDM Systems Engineer

Cognizant is seeking a Systems Engineer in Mountain View for a full-time opportunity. This role will work from the office 5 days a week.

The Systems Engineer will be the primary handler of Level 2 and Level 3 escalations, working closely with technology service owners to resolve complex issues, drive root cause analysis, and improve the reliability of our endpoint and infrastructure environment. This role requires engineering-level thinking — diagnosing, documenting, and systematically eliminating recurring problems while owning the employee experience across our core technology stack.

Responsibilities:

Endpoint & Device Management

• Own macOS endpoint management — enrolment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)
• Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team.

Identity & Access Management

• Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management.
• Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous.

Network & Connectivity

• Troubleshoot VPN connectivity via Global Protect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues.
• Collaborate with network and security teams on escalated cases requiring deeper infrastructure context.

Collaboration & Productivity Tools

• Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware.

Security & Compliance

• Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement.
• Support security-related incidents; follow and help maintain IT security standards and audit requirements.

Escalation Handling & Collaboration

• Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end.
• Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations.

Qualifications:

• 5 plus years of Okta experience.
• 7 to 9 years of experience with MDM tools.
• 7 plus years of experience with Active Directory, M365 and Remote Desktop tools.

The salary range for this role is between $80,000 and $105,000 depending on the skills and qualifications of the candidate. Applications will be accepted till 10/22/2026.