MECCA Mosman - Team Leader (3IC)

Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer? If so, submit your application here!

We are looking for a passionate Zone Manager (3IC) to help lead our MECCA Mosman store in NSW on a part-time basis of up to 15-20 hours per week.

About the role

As a Guardian of the Customer Experience, you'll help lead the team to deliver exceptional experiences for every customer who walks through our doors. You are the first point of escalation for both team members and customers, you'll play a key role in creating a positive, solutions-focused environment while ensuring our high service standards are consistently delivered.

Working closely with your Store Manager and Floor Managers, you'll contribute to all aspects of the business—supporting commercial outcomes, driving key business objectives, and fostering an engaged, high-performing team.

Perks as a Zone Manager at MECCA:

• World-class education opportunities with MECCAversity
• Opportunities to earn more with our monthly performance bonus program
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
• A competitive Parental Support Program

Day-to-day responsibilities

• Support the Management Team to deliver exceptional customer experiences in your store
• Leading from the front; drive success in your store through strong communication and upskilling the team
• Engage and motivate your team in store to meet KPIs and uphold our values

What success looks like in this role

• Prior experience in successfully leading large retail teams
• A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
• Confidence in providing feedback to develop and coach team members

Requirement of the role:

• Availability to work late evenings and weekends

More than skin deep

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.
• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit  https://www.mecca.com.au/retail-careers.html