Mechanical and Electrical Service Team Leader

Job Purpose

Lead and manage the Mechanical and Electrical Service team to ensure the reliability, availability, and efficiency of mechanical systems, electrical systems, and utilities throughout their life cycle. The role is responsible for maintenance planning, preventive and predictive maintenance, troubleshooting, spare-parts management, maintenance service contracts, cost management, and collaboration with business units and external partners to continuously improve equipment performance and customer satisfaction.

Key Responsibilities

• Lead the team in developing, implementing, and monitoring Preventive Maintenance (PM) and Predictive Maintenance (PdM) programs for mechanical, electrical, and utility systems.
• Plan and coordinate maintenance activities with CPF business units to ensure equipment reliability, availability, and operational efficiency.
• Develop spare-parts requirements, coordinate purchasing, and monitor inventory levels to ensure critical spare parts are available when required.
• Source and evaluate qualified suppliers and contractors for mechanical, electrical, and utility maintenance services.
• Coordinate Maintenance Service Contracts, including technical scope, supplier selection, performance monitoring, and cost management.
• Monitor maintenance performance and continuously improve PM and PdM programs based on equipment performance, maintenance history, and operational requirements.
• Prepare annual maintenance budgets, including maintenance service costs and spare-parts expenditure, and monitor spending against approved budgets.
• Identify opportunities to optimize maintenance costs while maintaining equipment reliability and service quality.
• Collaborate with internal engineering teams and business units to develop, install, and implement new mechanical, electrical, and utility technologies.
• Establish partnerships with suppliers, manufacturers, educational institutions, and government agencies to enhance maintenance capabilities and adopt best practices.
• Develop and coach team members to strengthen technical knowledge, troubleshooting capabilities, and maintenance skills.
• Transfer technical knowledge and best practices in mechanical, electrical, and utility maintenance to relevant personnel.
• Collect maintenance feedback and lessons learned to support the design and development of improved equipment and utility systems.
• Lead troubleshooting and root cause analysis for equipment failures and recommend effective corrective and preventive actions.
• Ensure maintenance activities are performed safely, systematically, and in accordance with relevant engineering standards and company requirements.
• Monitor service performance and customer satisfaction through relevant KPIs, including Customer Satisfaction Score, First Contact Resolution, First Response Time, Maintenance Cost per Ticket, and Team Utilization.

Key Performance Indicators (KPIs)

• Customer Satisfaction Score
• First Contact Resolution
• First Response Time
• Maintenance Cost per Ticket
• Team Utilization
• Equipment Reliability and Availability
• Maintenance Cost Optimization
• PM/PdM Plan Achievement

Qualifications

Education

• Bachelor’s or Master’s Degree in Mechanical Engineering, Electrical Engineering, or a related engineering field.
• Professional engineering certification/license such as Professional Engineer License (กว.) in Mechanical or Electrical Engineering will be an advantage.
• Certifications such as Certified Maintenance & Reliability Professional (CMRP) or other relevant maintenance and reliability certifications will be highly preferred.

Professional Experience

• Minimum 10 years of experience in maintenance engineering, project engineering, or technical service related to:

  • Mechanical systems
  • Electrical systems
  • Utility systems
  • Industrial equipment and machinery

• Proven experience in Preventive Maintenance (PM), Predictive Maintenance (PdM), troubleshooting, Root Cause Analysis (RCA), and maintenance planning.

• Experience in managing maintenance teams and coordinating with suppliers, contractors, and business units.

• Experience in maintenance service contracts, spare-parts management, and maintenance cost/budget control will be an advantage.

Knowledge

• Strong knowledge of mechanical systems, electrical systems, and industrial utilities.
• Knowledge of maintenance management principles and practices.
• Knowledge of Preventive Maintenance and Predictive Maintenance.
• Knowledge of equipment reliability, troubleshooting, and Root Cause Analysis.
• Understanding of maintenance cost optimization and spare-parts management.
• Ability to evaluate and implement new maintenance technologies to improve equipment efficiency and reliability.

Skills & Competencies

• Strong leadership and people management skills, with the ability to lead and develop a technical team.
• Strong analytical and problem-solving skills with the ability to conduct in-depth technical analysis.
• Ability to diagnose complex problems and develop effective corrective and preventive solutions.
• Strong planning, coordination, and project management skills.
• Ability to communicate and collaborate effectively with business units, engineering teams, suppliers, contractors, and external organizations.
• Ability to work independently and effectively as part of a cross-functional team.
• Strong technical communication and knowledge-transfer skills.
• Adaptable and willing to learn and apply new technologies.
• Customer-oriented mindset with strong service and stakeholder management skills.
• Good communication and presentation skills.

Key Functional Competencies

• Mechanical, Electrical & Utility Engineering
• Maintenance Engineering & Management
• Preventive & Predictive Maintenance
• Equipment Reliability & Availability
• Root Cause Analysis & Troubleshooting
• Maintenance Planning & Budget Management
• Spare Parts & Maintenance Contract Management
• Team Leadership & People Development
• Project & Stakeholder Management
• Continuous Improvement & Technology Adoption