Mechanical Service Engineer/ Field Service Engineer

Role & responsibilities

• Responsible for repair work of vacuum pumps and systems, installation and commissioning, pump servicing, training to the customer, and electrical and mechanical troubleshooting of the pumping system.
• Identifying correct spare parts to set the product right and informing the respective sales team for further actions.
• Writing accurate reports in English and submitting the same immediately after site completion.
• Identifying warranty/non-warranty cases and explaining the same to the customer with proper documentation.
• Generating service revenue from oil and spares as per the agreed target.
• Traveling to any location across India or outside India as per requirement.
• Creating and maintaining service information in the company ERP database.
• Providing feedback to the respective department for problems identified on-site, e.g., incorrect supply of material, faulty engineering, incorrect wiring, etc.
• Taking customer feedback on satisfaction with company service, product, etc.
• Should be aware of safety standards at the site.

Preferred candidate profile

• Preferably has field service and maintenance experience.
• Preferably has experience in vacuum pump repair work; essential skills in mechanical repair work (e.g., vacuum pumps, centrifugal pumps, gas compressors) using the correct tools and methods.
• Basic knowledge of electrical wiring, instruments like temperature and pressure sensors, and PLC operations.
• Understanding and use of general tools and measuring instruments.
• Willing to travel for outstation visits on request.
• Physically strong and fit for heavy-duty mechanical work.
• Should be able to write reports in English and have basic knowledge of operating a computer.