Med Spa Patient Coordinator / Client Concierge

Bring your patient-coordination experience in medical aesthetics or plastic surgery to our Parisian-inspired boutique practice. Welcome clients, guide bookings and purchases, and keep visits running smoothly.

Compensation

• Hourly base pay of $28–$33, based on directly relevant experience and demonstrated ability.
• Separate retail commission on eligible collected product sales personally recommended and sold, under the written compensation plan.

Benefits

• Practice-provided professional liability coverage for services within your approved role and scope.
• Retail product discounts upon hire.
• Complimentary or discounted aesthetic and wellness services after 90 days, subject to practice policy and approval.

What you’ll do

• Welcome clients, manage calls and digital inquiries, record preferences, resolve routine concerns, and escalate sensitive or clinical questions.
• Explain provider-recommended treatment plans, packages, memberships, financing, and skincare; convert inquiries into bookings and purchases; follow up with leads, inactive clients, and unbooked recommendations.
• Coordinate providers, rooms, service durations, preparation, confirmations, waitlists, and rebooking to keep visits running smoothly.
• Handle check-in, checkout, approved financing, payments, credits, receipts, daily sales reconciliation, and concise end-of-day updates to ownership.
• Count and restock inventory, check expiration dates and deliveries, coordinate authorized orders, open and close as a keyholder, and assist with nonclinical room turnover and linens.

Required qualifications

• Paid, hands-on concierge, front-desk, or patient-coordination experience inside a medical aesthetics practice (medical spa or cosmetic dermatology) or plastic surgery clinic. Only these settings qualify; general reception, hotels, retail, salons, lash studios, day spas, and non-aesthetic medical offices do not qualify.
• Strong service knowledge, consultative selling, and follow-through.

Preferred experience

• Three years in the qualifying medical-aesthetics or plastic-surgery-clinic settings. Candidates with fewer years may be considered based on demonstrated skills.
• Mangomint and patient-financing experience.

Schedule and location

Part-time and full-time applicants are welcome. This is an on-site role in Bee Cave / West Austin (Austin, TX 78738). Daytime weekday availability is required; the schedule may include Saturdays. Share your consistent weekly availability so we can agree on a schedule.

How to apply

Apply through LinkedIn with your résumé and availability. Your résumé must identify each qualifying practice, your role, employment dates, and aesthetic treatments or surgical services you coordinated. Send all hiring questions through LinkedIn only. Please do not contact the spa or team members by phone, text, email, social media, or walk-in about this position.