Spa Supervisor – Lakewood Ranch

Sirius Day Spa – Lakewood Ranch
Full-Time | $20–$22/hour + Commission + Bonus Opportunities and ability to grow within the company
Reports to: Spa Manager

Position Overview

Sirius Day Spa is looking for a motivated, dependable, and sales-driven Spa Supervisor for our Lakewood Ranch location.

This is a hands-on front desk position with supervisory responsibilities. The Spa Supervisor will work directly at the front desk alongside the Guest Services team and is expected to lead by example.

The right candidate enjoys working with guests, is comfortable with sales, takes initiative, and can help keep a busy spa organized and running smoothly.

Responsibilities

Answer phones and assist guests with scheduling and service questions

Book, confirm, and manage appointments
Check guests in and out

• Actively sell memberships
• Recommend and sell retail products Upsell services and enhancements
  Rebook guests for future appointments
  Help fill cancellations and open appointment times
  Promote current specials, packages, and gift cards
  Provide excellent guest service and resolve guest concerns
  Support and supervise the front desk team
  Coach the team on sales, memberships, rebooking, and guest service
  Monitor the appointment book and help maximize provider schedules
  Ensure front desk procedures and spa standards are followed
  Assist with opening and closing responsibilities
  Maintain a clean, organized, and professional front desk and retail area
  Communicate daily needs, concerns, and team performance to the Spa Manager

What We're Looking For

Previous spa, salon, hospitality, retail, or customer service experience

Supervisory or leadership experience preferred

• Medical spa experience and/or Medical Assistant experience is a plus Strong customer service and communication skills
• Comfortable with sales and asking for the sale Ability to lead while also being an active member of the front desk team
  Positive, professional, dependable, and organized
  Able to multitask in a busy environment
  Comfortable handling guest concerns and solving problems
  Available to work a flexible schedule, including evenings and weekends as needed

Compensation

$20–$22 per hour, based on experience, plus opportunities to earn additional compensation through performance and sales incentives.

What Success Looks Like

Our Spa Supervisor is someone who takes ownership of the front desk and guest experience. You should be comfortable answering the phone, booking the appointment, recommending an upgrade, selling the membership, suggesting retail, rebooking the guest, and helping the team do the same.

This is a working supervisor position for someone who enjoys being involved in the daily business and wants to help the Lakewood Ranch location grow.

If you are energetic, sales-minded, guest-focused, and enjoy leading a team, we would love to meet you.