Medicaid Program Supervisor

Salary

$4,694.00 - $9,211.00 Monthly

Location

Monroe, LA

Job Type

Classified

Job Number

MVA/SP/226543

Department

LDH-Medical Vendor Administration

Opening Date

09/25/2026

Closing Date

10/5/2026 11:59 PM Central

About this Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Make an impact where it matters most! As a Call Center Supervisor, you’ll lead and develop a high-performing team while ensuring members receive timely, accurate, and exceptional service. From coaching staff and monitoring performance to resolving escalated concerns and driving process improvements, you’ll play a vital role in keeping operations running smoothly and helping members understand their benefits and access the care they need. If you’re a motivated leader who thrives in a fast-paced environment and is passionate about service excellence, we encourage you to apply!

An ideal candidate should possess the following competencies:

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Managing Performance : The ability to plan, monitor, and document employee performance throughout the year.

Minimum Qualifications

Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor’s degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Supervises call center staff, manages schedules, and ensures adequate staffing to support daily operations and service levels.
• Monitors call quality, productivity, performance metrics, and service level agreements to ensure established goals are consistently met.
• Handles escalated customer concerns and provides timely resolution to complex issues while maintaining a high standard of customer service.
• Conducts calibrations, performance reviews, and coaching sessions to support employee development and improve team performance.
• Provides ongoing guidance and feedback to ensure staff understand and adhere to department policies, procedures, and service standards.
• Maintains team morale and promotes a positive work environment that encourages engagement, accountability, and effective performance.
• Identifies opportunities for process improvement and ensures call center staff provide accurate information regarding eligibility, covered services, and providers to help members access needed care.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations-Region 8 / Ouachita Parish

Appointment Type: This position may be filled as aProbationary appointment, Promotional appointment*,* Job appointment, Detail to Special Duty, or WAE appointment

Cost Center: 3052050411

Position Number(s): 50698296

Compensation: This position is eligible for Premium Pay of up to $2.00/hr for hours worked based on longevity. Bilingual applicants may be eligible for premium pay up to $2.50 hourly for hours worked only.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Shambrielle Pooler

[email protected]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave – Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others