Medical Administration Assistant / Receptionist

Administration Assistant / Medical Receptionist – Allied Health Practice

Part-time or Casual | 22+ hours per week | Canberra

About the Practice

We are an established allied health practice in northside Canberra seeking a friendly, capable and highly organised Administration Assistant / Medical Receptionist to join our team.

Our practice provides a busy but supportive environment where patient care, professionalism and teamwork are highly valued. We work with patients across a broad range of ages and needs, and are looking for someone who enjoys helping people and takes pride in keeping a workplace organised and running smoothly.

This is a varied position combining reception and administration with practical clinic support. It would suit someone who enjoys interacting with people, can confidently manage competing priorities, and is equally comfortable helping at reception or completing practical tasks behind the scenes.

The Role

Your responsibilities will include:

Reception & Administration

• Welcoming patients and responding to enquiries in a friendly and professional manner
• Answering telephone calls and assisting with bookings and general enquiries
• Managing appointments and maintaining accurate patient records
• Processing payments and assisting with daily reconciliation and general accounts administration
• Liaising with patients, suppliers, health professionals and other stakeholders
• Managing incoming and outgoing correspondence
• Using practice management and general business software
• Assisting with general administrative tasks required for the day-to-day operation of the practice

Clinic Support

• Preparing treatment rooms and assisting clinicians with appointment set-up
• Restocking treatment rooms and monitoring clinic supplies
• Resetting and cleaning treatment areas between patients
• Instrument processing and sterilisation
• Assisting patients with product enquiries and purchases
• Ordering stationery, clinical supplies and equipment
• Assisting clinicians with documentation, correspondence and assessments
• Supporting patients with clinician-prescribed exercise programs
• Assisting with the preparation and finishing of orthotic devices

Training will be provided for clinic-specific duties.

About You

We are looking for someone who is dependable, personable and takes initiative.

You will ideally:

• Have excellent communication and interpersonal skills
• Be confident and professional on the phone and in person
• Enjoy providing a high standard of customer service
• Be empathetic and comfortable working with patients from different backgrounds and age groups
• Have strong attention to detail
• Be able to manage several tasks and competing priorities at once
• Be confident using computers and learning new systems
• Be organised and able to work independently when required
• Work well as part of a small team
• Be comfortable receiving direction and constructive feedback
• Take pride in maintaining a clean, organised and professional workplace
• Be willing to assist with practical clinic tasks, including cleaning and treatment-room preparation
• Have strong written and spoken English communication skills
• Have unrestricted Australian working rights
• Be willing to meet relevant healthcare workplace vaccination requirements

Desirable Experience

While not essential, we would particularly welcome applicants with:

• Previous medical or allied health reception experience
• Reception, administration or customer service experience
• Experience working in a healthcare environment
• An interest in allied health
• Experience with social media or written content for a business

Applicants without healthcare experience are also encouraged to apply if they have strong customer service, administration and organisational skills.

Hours

This position is available on a part-time or casual basis, with approximately 22+ hours per week available.

Please include your general Monday–Friday availability when applying.

We are looking for someone interested in becoming a reliable, longer-term member of the team.

Remuneration

An hourly rate relevant to the Health Professionals and Support Services Award will be offered.

Remuneration will be negotiated based on the successful applicant's experience, skills and employment arrangement.

What We Offer

• A friendly and supportive team environment
• No regular weekend work
• Convenient on-site parking
• Staff discounts on selected products and services
• A varied position combining administration, patient interaction and clinic support
• Modern systems and technology
• Training in clinic-specific procedures
• Opportunities to develop additional responsibilities based on your skills and interests
• A workplace focused on continually improving its systems and processes

How to Apply

Please apply directly through SEEK with your resume and a cover letter.

To help us understand whether this position is a good fit for you, please address the following in your cover letter:

1. What is your general availability Monday to Friday, including any evenings Monday to Thursday?
2. When would you be available to commence?
3. Do you currently have unrestricted working rights in Australia?
4. Approximately how many hours per week are you seeking?
5. What is your preferred hourly rate (excluding superannuation), and is this a permanent part-time rate (including paid leave entitlements) or a casual rate?
6. Tell us about a time you noticed a small detail that someone else had missed. What did you notice, what action did you take, and what was the outcome?
7. Describe a time when you went above and beyond to help a customer, patient or colleague. What did you do, and what was the outcome?
8. Tell us about a time when you had completed your assigned tasks and weren't given further direction. What did you do next?
9. What do you consider appropriate personal mobile phone use during work hours, including during quieter periods?
10. How do you manage your time and commitments to ensure you’re consistently punctual and what impact do you think being on time has on the wider team?

Applications will be reviewed as they are received, and the position may be filled before the advertised closing date.

Closing date: 23rd August 2026