Medical Administration Contract Manager

Job Summary In accordance with the Mission, Vision, Values and strategic direction of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Medical Administration, the Medical Administration Contract/Administration Manager oversees the implementation and ongoing operation of medical affairs administration business processes to effectively support BCMHSUS Medical Leadership and Physician groups. The position is a primary liaison between the Department, BCMHSUS medical and operations leadership, physicians and PHSA corporate departments regarding physician contract management and reporting, and provides complex analysis and support to senior management.

Duties/Accountabilities

• Supports the Director, medical/operations leadership and individual physicians by serving as internal consultant for information, interpretation, navigation, troubleshooting, and decision-making support related to PHSA and Ministry policies, and the PHSA Corporate Services (Physician Compensation, Finance, Business Planning, Human Resources) and BCMHSUS policies, programs and processes that together form the framework for physician administration.
• Responds to requests from the Director, executive leadership and medical/operations leadership for expertise with complex analysis related to physician compensation arrangements, service and sessional contract management, and physician contract negotiation support by preparing briefing materials, issue papers, presentations and/or disseminating information appropriately to meet ongoing decision-making needs.
• Manages business processes related to physician onboarding, orientation, privileges, annual reviews, professional allowances, and payments. Oversees management of documentation, funding and payment arrangements for BCMHSUS Clinical Fellows.
• Ensures consistency with PHSA Physician Compensation Office (PCO) contracting policies, BCMHSUS and PHSA policies, and compliance with internal accountability and audit requirements. Gathers and confirms relevant contract details and service deliverables for physician clinical services and administrative services contracts, salary agreements and special education research program contracts/agreements. Prepares payment requisition and exception documentation for PCO review and approval.
• Manages business processes for physician time tracking and service reporting data compilation, analysis and summary reporting. Monitors, assesses, streamlines and standardizes tracking and reporting practices across BCMHSUS sites and multiple physician groups.

Qualifications A level of education, training, and experience equivalent to a Bachelor’s degree in health, business, public administration or related field supported by at least five (5) years’ recent related health care experience, preferably in a large organization or institution involving human resource and/or financial management or related knowledge, and experience/knowledge of the complexities of physician relations.

Superior analytical skills including the ability to comprehend, analyze and resolve complex issues and present information in concise meaningful ways. Highly developed business writing and verbal communication skills with the ability to document work appropriately. Ability to facilitate and encourage cooperation between diverse operational groups and skill sets, and to work collaboratively to design and implement solutions. Demonstrated ability to use database, spreadsheet and word processing software at an advanced level. Demonstrated ability to exercise tact, good judgment and initiative