Medical Assistant (57001)

Summary Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Medical Assistant at Phoenix House , you will provide operational support to facilitate the delivery of clinical services to patients and perform accurate and complete audits of medication transported, received, administered, stored, or disposed, as trained, and assigned.

If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together.

• Phoenix House of NY is proudly offering 100% employer-paid medical insurance for all eligible employees and their dependents!***

About Us Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks:

• (10) Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more...

You Will Have Responsibilities Including But Not Limited To

• Supervises the (self) administration of medication to patients.
• Transcribes medication orders and monitors medication records for compliance.
• Perform accurate and complete audits of medication transported, received, administered, stored, or disposed, as trained, and assigned.
• Maintain patient confidentiality and conduct in accordance with Phoenix House medication policies and procedures.
• Enter data into computer EMR software.
• Answering telephones
• Update and file patient medical records
• Scheduled appointments
• Arranging for hospital admissions and laboratory services
• Correspond with external agencies, pertaining to client(s) as needed.
• Perform other duties as assigned.

Job Details

• Long Island City Residential - Queens, NY
• Full Time-non-exempt
• Salary range $20.48 - $30.67 hourly

Qualifications REQUIRED EDUCATION/LICENSES/CERTIFICATIONS

• High School Diploma/GED
• Graduate from an accredited Medical Assistant Program

Required Experience

• 2 years of experience in a healthcare setting

COMPETENCIES (KSA’s)

• Ethical Practices
• Judgment
• Relationship Management
• Time Management
• Empathy
• Professional Boundaries
• Global and Cultural Awareness
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Crisis Management
• Technical Capacity

WORK ENVIRONMENT

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds