Medical Assistant

The Gender Confirmation Center is striking out to have the best and most innovative service level in the field of transgender healthcare. We believe that the standard of service in medicine can sometimes be quite low. We have built the tools and systems to change that for the better. If you are naturally drawn toward service, feel strongly about serving the transgender community, and want to be a part of an intelligent, energetic team that enjoys taking care of patients, this position is for you!

Responsibilities:

Prepare patients for physician evaluation (e.g., room patient, take vitals, etc.). Review patient medical history, record vital signs, such as weight, and height, and records information in patients' electronic medical record.

Prepares treatment rooms for examination of patients.

Assure prompt patient flow.

Assists physician with evaluation and treatment of the patient as directed by the physician.

Records complete and appropriate information in patient charts regarding symptoms, drug allergies, current medications and dosages.

Assist in receiving and discharging patients.

Answer phones and return calls within defined time frames.

Perform various clerical functions as assigned by Management, monitor and order supplies and assist receptionists as needed.

Perform general cleaning duties, including clean and restock treatment rooms, sterilization of surgical equipment.

Displays effective communication skills with vulnerable patient populations. Vulnerable populations are patients who are made vulnerable due to their financial circumstances, place of residence, health, age, personal characteristics, functional or developmental status, ability to communicate and understand effectively regarding their health information and presence of chronic illness or disability.

Maintains concise documentation in patients’ electronic medical records.

Scans documentation into patients’ electronic medical records and updates appropriate care guidelines for tracking/performance reporting.

Follows evidence-based approaches to self-management support such as patient coaching and motivational interviewing.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent customer service

Problem resolution skills

Critical thinking skills

Effective verbal and writing skills

Microsoft Office knowledge (Word, Excel, and Outlook)

Demonstrates ability to work autonomously and be directly accountable for results

Demonstrates flexibility

Exhibits capability to influence and negotiate individual and group decision making

Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment

Displays proven ability to positively influence behavior and outcomes

Must have superior patient service attitude and skills.

A CORE VALUES IS "PATIENT FIRST." High patient satisfaction is of critical importance and all employees must strive to achieve 100% patient satisfaction.

Maintains regulatory requirements.

Maintains patient confidentiality at all times and understands HIPAA rules. Never inappropriately accesses confidential patient information (e.g., does not access medical or billing records for self, family member, friend or acquaintance).

Observes OSHA and Cal-OSHA workplace safety rules.

Reports to work on time and as scheduled; completes work within designated time.

Represents the organization in a positive and professional manner in the community.

Complies with all organizational policies regarding ethical business practices.

1 or more years of healthcare experience preferred.

Education

Certificate of Medical Assisting from an accredited college or technical school

Must have a current BCLS/CPR certification.

Work setting:

Clinic

In-person

Outpatient

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Life insurance

On-the-job training

Paid time off

Vision insurance