MEDICAL ASSISTANT

Sign On Bonus for External Candidates ONLY - $1000.00 Location/Department: Outpatient Clinic 32 hours per pay period Job Summary Performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting. Primary responsibilities include: gathering of patient data, charting, preparation & review. Will demonstrate the knowledge required to provide age appropriate care for the patients served in the practice. Must complete required computer training & develop a strong working knowledge of the patient chart in the EHR to be aware of health insurance guidelines for pre-authorizations, referral processes, & have ability to schedule diagnostics/specialist visits as ordered by the provider. Requires experience in a medical care setting interacting with patients & their families, detail oriented, having the ability to stay focused, caring, responsible, & organized.

Supervisory Responsibilities: None

Duties/Responsibilities

• Uses only approved abbreviations.
• Understands patient safety goals & actions taken.
• Uses 2 patient identifiers before giving treatments, demonstrates process.
• Understands read back of critical lab values & can state process.
• Accurately calls report to MD as warranted by condition; reports to other providers as needed.
• Reports adverse events including near misses as appropriate.
• Uses final verification before invasive procedures & can verbalize correct process & documents in EHR.
• Reassesses patient in response to changes in condition after intervention as needed & documents in EHR.
• Assists front office if needed to verify insurance information & demographics in a manner that upholds principles of privacy.
• Documents records in a timely, accurate, & private manner according to protocol with the EHR.
• Schedules patient’s appointments & procedures.
• Assists patients into exam rooms in a prompt, efficient, & friendly manner.
• Takes vital signs & prepares patient for exam in an accurate & appropriate manner.
• Transports patients safely & efficiently.
• Assists as needed with patient care as requested including set-up & tear down of procedures.
• Prepares & mails appropriate preparation instructions to patients.
• Inquires & documents in patient’s health record as appropriate regarding x-rays & test results for patient appointments.
• Assists the patient with maintaining an updated medication record.
• Assists in the education regarding medications & their side effects.
• Demonstrates knowledge of isolation procedures.
• Cleans & maintains equipment according to policy.
• Transports instruments & equipment in a safe manner.
• Prepares specimens for lab in a safe & timely manner.
• Checks & puts away sterilized instruments accurately.
• Cleans exam rooms in a safe & efficient manner.
• Determines call direction in an accurate, efficient, & friendly manner.
• Takes accurate messages & delivers in a timely manner.
• Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls.
• Confirms all upcoming appointments by phone or automated call log.
• Maintains appropriate statistics for patient care.
• Schedules, acknowledges, & edits all physician schedules on computer system.
• Assists front office as needed, retrieves/ handles voicemail messages as appropriate in a timely manner & documents all encounters with patient in health record.
• Sorts mail and delivers to physician areas.
• Organizes & retrieves referral letters & information pertinent to the patient’s care including information from the EHR & scans.
• Assists in complying with pre-certification needs for testing & therapies.
• Stocks rooms with appropriate supplies as requested.
• Maintain security systems as appropriate.
• Takes responsibility for ordering & maintaining supplies & equipment as requested.
• Acts as liaison between provider & patient, communicating essential instructions given by provider & implementing patient education.
• Monitors office compliance with OSHA & lab proficiency testing for CLIA.
• May perform insurance pre-authorizations.
• Attends 75% of scheduled department meetings or reviews written minutes of those meetings not attended.
• Maintains & reviews timecard timely. Communicates adjustments/changes to Manager, as appropriate.
• Demonstrates correct & safe technique in the use of equipment according to specific product information & policy & procedure manual. Attends in-services as offered/needed.
• Maintains current BLS certification.
• Able to locate department policies and procedures.

Required Skills/Abilities

• Strong customer service skills; effectively communicates both verbal & written.
• Exceptional organizational skills
• Able to perform basic medical assisting skills, including EKGs & venipuncture
• Able to use computer & office equipment.