Medical Assistant

SUMMARY

The Medical Assistant (MA) is an integral part of the care team, ensuring patient flow and providing quality patient care in a safe and timely manner. The MA, under the direct supervision of clinicians, partners with providers and nurses to provide a best-in-class patient experience. Ideal candidates will have proven excellent customer services skills and demonstrate a professional demeanor.

JOB DUTIES

• Collect patient information and clinical data. Obtain and record patient’s vital signs: temperature, pulse, respirations, blood pressure, weight and height. Report findings to practitioner, and record on appropriate documentation forms or electronic medical record in a timely manner. Obtain additional data from patients and/or family based on initial data collection.
• Work with provider to ensure appropriate procedures are prepared upon check-in and prepare rooms to make appointments run smoothly.
• Under clinical supervision, perform delegated procedures common to the area in a safe, effective, and efficient manner.
• Assist practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively solve problems and identify solutions to barriers.
• Appropriately obtain and manage specimens, including labeling, form completion, transport to laboratories, and log maintenance. Perform quality control for waived testing. Acts as a “trainer” for waived testing and coordinate activities related to proficiency.
• Perform X-rays as ordered by provider in accordance with training from ANTHC Health care provider Diagnostic X-ray Imaging course.
• Recognize emergency situations or changes in patient condition and implement emergency procedures according to clinic guidelines.
• Provide appropriate patient education, health information, and community resource lists as directed by provider. Identify patient’s need for additional information and notify nurse or provider.
• Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identify patients with special needs.
• Maintain exam rooms with standard levels of supplies, linens, nourishments, forms and equipment. Recognize patient care trends affecting unit supplies and notify Practice Manager.
• Operate clinical equipment according to equipment procedures, including safety and quality control checks. Check clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Report findings to appropriate person or arrange for repairs as required.
• Perform other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Strong understanding and sensitivity to Alaska Native culture and lifestyle
• Demonstrated experience working effectively with Alaska Native population.
• Strong customer service skills.
• Ability to utilize a trauma sensitive approach to interacting with clients.
• Computer literate and ability to operate various data entry programs.
• Ability to maintain strict confidentiality as required for HIPAA, other regulations and organization matters.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to establish and maintain cooperative working relationships with outside organizations and contacts.
• Ability to work independently, as well as with teams.

MINIMUM QUALIFICATIONS

• One year of experience in a clinical setting.
• High School Diploma or GED.
• Must have a current certification in BLS or obtain a BLS certification within 60 days of hire.

PREFERRED QUALIFICATIONS

• Two years of experience in a rural health care setting.
• Completion of a formal Medical Assistance program.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in a clinical office setting with a wide variety of people with differing functions, personalities, and abilities. CRNA is a smoke free and tobacco free campus. May require local travel between compact services of CRNA which may involve exposure to extreme weather conditions. Works in an environment where protection of client confidentiality is essential. Personal Protective Equipment will be provided when and where needed.

SPECIFICATIONS

Supervision Received:

Work will be monitored through meetings, reports, and regular communication with the immediate supervisor. General guidelines for operations are based on program requirements, conditions of grant award(s), and the general policies and procedures of CRNA.

Supervision Exercised:

Position will not exercise supervision.

Contacts:

Contacts include and not limited to volunteers, organizational staff, clients, and outside agencies.

CONDITIONS OF HIRE

• All employment at CRNA is “at will.” This means that the employee or CRNA may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• CRNA is a no tolerance workplace. All employees must pass an initial and random drug and alcohol screening to be eligible for and maintain employment.
• CRNA has several positions that require a criminal background check for the safety of our clients. All employment offers in the “covered” classification are conditional until CRNA has received a Federal criminal background check verifying eligibility to work in these programs.
• First Aid/CPR certification must be obtained within 90 days of hire for required positions.
• Annual TB screens for required positions.