Medical Assistant (Front and Back Office)

About the role

Our practice treats nerve, foot, and ankle conditions, and we're hiring a medical assistant to cover both the front desk and the clinical side. The front desk portion is check-in and check-out, scheduling, insurance verification, and patient messages. The clinical portion is rooming patients, taking X-rays, setting up procedure trays, and assisting the doctor during procedures and injections.

It's a good fit for a medical assistant who wants patient contact on both the administrative and clinical sides of the office.

What you'll do

Front desk

• Greet patients and check them in and out
• Schedule new patients, follow-ups, and treatment visits
• Return voicemails and respond to online "Contact Me" submissions
• Follow up with patients about appointments, treatments, and referrals
• Hand out registration, medical history, and consent paperwork when patients haven't completed it online
• Verify ID, insurance, and demographic information
• Scan and upload documents into the patient's chart
• Take copays, balances, and other payments, including those that come through the office printer and payment system
• Handle insurance paperwork and related admin
• Keep patient information private under HIPAA

Clinical

• Room patients and prepare them for the doctor
• Take diagnostic X-rays per provider order and office protocol
• Turn over exam and treatment rooms between patients
• Set up procedure trays with the instruments, supplies, medications, and paperwork
• Assist during exams, procedures, and injections
• Prep patients and rooms for MLS, RedVive, CET, and EPAT
• Draw and prepare injections under provider direction and office protocol
• Go over treatment instructions with patients as the doctor directs

Charting and messages

• Work day to day in ModMed and Klara
• Document procedures, treatments, and progress notes accurately, and close charts promptly
• Answer patient messages and route clinical questions to the right person
• Keep patients moving through the office

Rooms and supplies

• Restock exam and treatment rooms daily
• Watch supply levels and flag what needs to be ordered
• Keep clinical areas clean and ready for the next patient

What we're looking for

• Medical assistant certification preferred
• Experience in a medical office, ideally covering both front and back office work
• Comfortable taking X-rays
• ModMed and Klara experience is a real plus; solid experience on another EMR works too
• Accurate with documentation and able to keep several things straight at once
• Knows HIPAA and patient confidentiality requirements
• Willing to step in wherever the help is needed that day

About working here

This is a small practice, so the work stays varied and you're trained on our systems and procedures as you go. You'll work directly with the doctor and the clinical staff every day.

Pay: $14.26 - $19.54 per hour

Work Location: In person