Medical Assistant Front & Back Office

Job Summary

Under the general supervision of the Clinical Manager or department supervisor, the front & back medical assistant assists providers and performs a variety of patient care, office, and laboratory duties. The medical assistant plays a crucial role in ensuring patient safety, patient registration, billable encounters, and to assist with routine practice of patient care.

Back MA-Duties and Responsibilities:

• Take patient’s vital signs and records on patient’s chart.
• Verifies patient information by interviewing patients, recording medical history, social history, family history, surgical history, current medications, and confirming purpose of visit (chief complaint). Needs to document in chart any new info at each visit.
• Flags these overdue tests/ preventive services - Write overdue tests and preventive service for provider to do. Enter them under test order in electronic medical records.
• Obtain the pharmacy name that the patient desires and enter information into electronic medical records accordingly.
• Write patient’s name on patient’s self-care plan for chronic disease, DM, HTN, Obesity, Asthma/ COPD and give patient appropriate health education hand-out, based on preferred language.
• Assists physicians and nurse practitioners with initial assessment of the patient upon admission, report changes of patients’ conditions and other matters of concern for immediate resolution.
• Perform pulse oximetry, blood pressure/ heart rate, repeat if abnormal, EKG, urine dipstick, urine pregnancy test, PPD skin test, vaccines that were ordered (following standard protocol for medical assistants’ procedure) prior to having patient ready to see the doctor/ provider.
• Carry out finger stick blood sugar test, finger stick hemoglobin, ear lavage, or give nebulizer breathing treatments to asthma patients when ordered by provider.
• Responsible for record keeping including x-ray reports and lab results. Enter tests/radiology orders into electronic medical records and place the order into the lab/radiology tracking folder (sorted by the due date of when these tests need to be done).
• Prepares and collects specimens for laboratory tests (when Lab Assistant is not available).
• Make a copy of the patient’s self-care plan and scan into electronic medical records under the patient’s notes upon discharging patient.
• Participates in pre-visit preparations (collecting all pre-ordered labs/ tests/ radiology results for provider to review and have these available prior to the next visit).
• Ensures the cleanliness and sanitation of the department, exam rooms, and equipment.
• Schedule appointments and/or follow-up appointments for patients. (Discharge patient)
• Obtains medical records from their specialists and/or former providers when necessary.
• Secure patient information and maintain patient confidentiality by completing and safeguarding medical records (i.e. closing computer/file, logging out, switching to correct patient)

Front MA Duties & Responsibilities

• Greeting visitors and callers and addressing their concerns in a positive and professional manner with eye contact and a smile.
• Schedule appropriate appointment times for patients and physicians using the computerized scheduling system.
• Give new patients all appropriate forms to fill out and ensure forms are correctly completed.
• Request required information from patients to file, such as driver’s licenses, insurance/Medi-Cal/Medicare cards, proof of income, etc.
• Keep patients informed of appointment status as they check-in.
• Collect payments and/or co-payments for services as needed.
• Verify insurance/Medi-Cal/Medicare eligibility.
• Courteously answer patient inquiries within scope of knowledge
• In the event a patient is late to his/her appointment for over 15 minutes that would interfere with the rest of the appointment schedule, politely tell the patient that he/she must reschedule the appointment.
• Give patients reminder calls the day prior to their respected appointment.
• Prepare lab order for blood work according to their visit status (cash, insurance or medical patient)
• Record all patient check-ins on computer.
• Print out appointment schedule daily.
• Attend all monthly team/clinical meetings as scheduled.
• Handle patient conflicts in a calm and professional manner and refer patient to supervisor if unresolved.
• Perform any other duties as assigned.
• Receive and sort faxes according to the fax documents.
• Release and fax out medical records as requested.
• Balance cashier and money report at the end of the day
• Check in / check out visitors in accordance with Nhan Hoa policy.
• Performs miscellaneous job-related duties as assigned.

Join our team to make a meaningful difference in patient lives while advancing your career in a supportive and innovative healthcare environment!

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance

Experience:

• Medical Assistant: 1 year (Required)

Language:

• Vietnamese (Required)

Ability to Commute:

• Garden Grove, CA 92841 (Required)

Work Location: In person