Medical Assistant/ Front Desk Receptionist

Job Summary

We are seeking a dedicated and bilingual Medical Assistant/Front Desk Representative to join our healthcare team. The ideal candidate will possess strong clinical skills, excellent patient service abilities, and fluency in both English and Spanish. As a Bilingual Medical Assistant/Front Desk Representative you will play a vital role in supporting patient care while also assisting with front desk operations to ensure a seamless patient experience. This position includes both clinical and administrative responsibilities, including patient check-in/check-out, scheduling, insurance verification, and supporting smooth clinic operations across various medical specialties. This role offers an engaging environment where your expertise in medical procedures, patient relations, and healthcare systems will directly impact patient outcomes and satisfaction.

Duties

· Greet and assist patients in both English and Spanish, providing exceptional customer service at the front desk and throughout their visit.

· Check patients in and out, verify insurance information, collect co-pays, update patient demographics, and answer incoming phone calls.

· Schedule, confirm, and coordinate patient appointments while managing provider calendars.

· Take accurate vital signs, record patient histories, and document clinical information within Electronic Health Record (EHR) systems.

· Prepare patients for examinations by explaining procedures and assisting with intake processes.

· Support physicians with clinical tasks such as medication administration, X-ray procedures, and basic life support during emergencies.

· Manage patient follow-up, referrals, prescription requests, and medical administrative support to optimize clinic workflow.

· Assist with inpatient and outpatient care activities across diverse departments including geriatrics, internal medicine, dermatology, and emergency medicine.

· Maintain cleanliness of clinical areas, sterilize equipment, and adhere to infection control protocols in hospital or Level I/II trauma center settings.

· Support ICD coding processes for accurate billing and documentation of diagnoses related to complex cases such as PICU or Level II trauma situations.

· Collaborate with clinical and administrative staff to ensure efficient daily operations and an outstanding patient experience.

Qualifications

· Proven experience as a Medical Assistant with familiarity in dermatology, hospital medicine, urgent care, or outpatient clinics.

· Previous front desk or medical reception experience, including appointment scheduling, insurance verification, patient registration, and phone management, is preferred.

· Bilingual proficiency in English and Spanish is required to effectively communicate with diverse patient populations.

· Knowledge of medical terminology, anatomy, physiology, and basic pharmacology relevant to inpatient and outpatient settings.

· Proficiency with Electronic Health Records (EHR/EMR), Microsoft Office, and standard office equipment.

· Certification in Basic Life Support (BLS) is essential; additional certifications such as EHR systems proficiency or X-ray tech training are advantageous.

· Experience working within hospital environments including Level I or Level II trauma centers is preferred.

· Strong organizational skills with the ability to prioritize multiple tasks efficiently in a fast-paced healthcare setting.

· Excellent communication, customer service, and interpersonal skills with a compassionate, professional demeanor.

· Ability to balance clinical and front office responsibilities while maintaining accuracy, confidentiality, and exceptional patient care.

Pay: $19.00 - $24.00 per hour

Language:

• Spanish (Required)

Work Location: In person