Medical Assistant / Front Office Coordinator

We are seeking a dependable, compassionate, and detail-oriented Medical Assistant / Front Office Coordinator to join our outpatient mental health practice. This is a hybrid position involving both clinical support and front office operations.

The ideal candidate will have experience working in a medical office and be comfortable moving between patient-facing administrative responsibilities and back-office clinical support. This position plays an important role in maintaining efficient patient flow, supporting providers, and creating a professional and welcoming experience for patients.

Duties

• Greet patients and assist with check-in and check-out
• Schedule, reschedule, and confirm appointments
• Answer incoming calls and portal messages and route clinical questions appropriately
• Verify insurance eligibility and benefits and maintain accurate demographic and insurance information
• Collect copays, coinsurance, deductibles, deposits, and outstanding patient balances
• Room patients and obtain and document vital signs, height, weight, medication information, and other appropriate intake information
• Maintain accurate documentation within the electronic health record
• Assist providers with clinical and administrative tasks within the employee's training and scope
• Process medication prior authorizations and communicate with pharmacies, patients, and providers as directed
• Assist with referrals, releases of information, outside medical records, laboratory information, and other clinical documentation
• Prepare letters, forms, and other correspondence at the direction of providers or management
• Support telehealth, patient portal, and electronic documentation workflows
• Scan, upload, fax, and properly route medical records and correspondence
• Monitor assigned messages, tasks, and work queues and ensure timely follow-up
• Maintain clinical and front-office supplies and keep work areas clean and organized
• Follow HIPAA, confidentiality, infection-control, safety, and practice policies
• Cross-train and provide support in both front-office and back-office functions as operational needs require
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent required
• Medical Assistant education, certification, or relevant hands-on medical office experience preferred
• Previous experience in a physician practice, outpatient clinic, behavioral health practice, or similar medical setting strongly preferred
• Previous front- and back-office medical experience strongly preferred
• Experience with EHR/EMR systems and medical scheduling software
• Familiarity with insurance verification, prior authorizations, referrals, and patient collections preferred
• Working knowledge of medical terminology
• Strong communication, organization, and customer-service skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to communicate professionally and compassionately with patients experiencing behavioral-health concerns
• Strong attention to detail, reliability, professionalism, and teamwork
• Ability to maintain patient confidentiality and comply with HIPAA requirements

Pay: $17.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Retirement plan

Application Question(s):

• Do you have medication prior-auth experience?
• Do you have experience with insurance eligibility verification?

Experience:

• Medical administrative support: 1 year (Required)

Work Location: In person