Medical Assistant - MA - Float Pool

Principle Accountabilities:

Responsible for performing clinical duties in physician practices. May be asked to perform clerical and administrative duties as well. Displays maturity, flexibility, and effective organization and communication skills in dealing with other people. Works cooperatively with other departments and promotes teamwork within the department. Rooms patients, obtains and documents vital signs, administers injections and medications, performs EKGs and other point of care testing and treatments, triages phone calls and electronic messages, and performs check-out. Maintains a pleasant, efficient, and well-organized working environment. Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % of Time Spent

1. Performs the following clinical job duties in physician practices. 90%

• Rooms patients, and completes the ambulatory comprehensive intake form.
• Obtains and documents patient vital signs and chief complaint, performs depression screening, imports and reconciles Surescripts prescription history, updates medications, allergies, diagnoses/problem list, histories, and preferred pharmacies.
• Creates and enters orders for referrals, diagnostic testing, medications, and vaccinations.
• Performs point of care testing and documents results. Prepares and labels specimens, creates orders and associated requisitions, and forwards specimens to the appropriate labs.
• Maintains logs for eye wash stations, refrigerator/freezer temperatures, and documents test results in compliance with CLIA certification standards.
• Performs nurse visits, creates progress notes, documents findings, creates/prints patient education and visit summaries, and enters visit charges.
• Sets up and assists with minor procedures. Performs blood draws, ear lavages, albuterol treatments, EKGs, and administer injections.
• Reviews test results with patients, and provides patient education.
• Approves medication refills requests per protocols, and submits electronic prescriptions to pharmacies.
• Consults each patient’s Immunizations Forecaster and Quality Recommendations. Provide education/counseling to patients on upcoming screenings and health interventions recommended for health maintenance and meeting quality measure requirements. Enter applicable orders per quality protocols specific to each patient’s age, gender, and diagnoses.
• Orders medical supplies for the practice, and keeps each exam/procedure room stocked with adequate quantities of medical supplies.
• Disposes of biohazard waste per OSHA standards.
• Answers phones and processes electronic messages and e-faxes from patients, physicians, and facilities. Triages communications per department protocols. Responds back to callers, portal messages, and e-faxes per provider instructions and protocols. Schedules appointments.
• Checks out patients. Schedules follow-up appointments, enters orders for tests, procedures, and medications, schedules outpatient tests and procedures, obtains referrals and precertifications. Assigns correct CPT and ICD-10 codes on all orders and pre-certs.
• Runs and reviews Activities & Interventions, Multi-patient Task List, and Daily Charge Activity report to ensure timely results documentation and charge capture.

2. Performs the following clerical and administrative job duties in physician practices. 5%

• Check-in/registration (Greets patients and visitors, updates demographic and

insurance information, runs eligibility checks, verifies referrals/pre-certs, collects patient e-consents, takes patient photos, collects and processes copayments and other payments on account, distributes patient forms and scans updated forms into EMR, balances end of day payments and copay collections.)

• Runs daily administrative reports (ambulatory organizer schedule, Televox appointment 5% appointment reminder results). Enters no show charges from previous day, balances day sheet of payments collected, corrects patient-subscriber mismatches from billing queues.

3. Performs other work duties as assigned. 5%

Total 100%

Employee is required to sit and walk frequently. Employee must lift/carry a light (1-20 lbs.) load frequently, a medium (21-50 lbs.) load occasionally, and a heavy (50 lbs. +) load rarely. Employee may rarely be required to lift over 100 lbs. with assistance. Employee is occasionally required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. Employee may be required to do simple grasping and pushing/pulling. (Rarely: 0-5%, Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%) The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.

The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.

High school diploma required.