Medical Assistant Triage

About Gastro Health: Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary: As a Triage Medical Assistant at Gastro Health, your role is crucial in supporting healthcare providers and ensuring efficient clinical operations. You will assist with patient care, perform administrative tasks, and contribute to a positive patient experience. Your attention to detail, empathy, and organizational skills contribute to delivering exceptional care and maintaining a smooth clinical environment.

Essential Functions include but are not limited to the following:

• Know how to perform all Meaningful Use requirements that pertain to the MA Department
• Check for open orders or missing test results
• Know laboratory terminology and how to handle lab discrepancies and issues
• Meet with lab/Drug reps to learn and understand how to implement any new workflow for ordering and authorizing services
• Handle administrative tasks and duties for the procedure scheduling team
• Serve as the “liaison” or coordinator for the patient’s medical care
• Streamline patient-physician communications to ensure patient satisfaction
• Provide medical literature and clinical preparation instructions to patients
• Assist patients with questions and/or concerns regarding procedures
• Schedules follow up or telehealth appointments if needed
• Review the physicians schedule for efficient resolution of tasks
• Request medical records from doctors or facilities via phone, fax, portal as needed
• Returns patient calls promptly and professionally
• Call-in new prescriptions and refills and obtain or coordinate authorization if necessary
• Obtain lab results including stat requests
• Complete tasks from Electronic Medical Record
• Reviews open orders and works accordingly
• Contact patients as needed
• Sends history and physical forms/referrals to outpatient facility
• Other duties as assigned

Job Specifications/Qualifications

• Completion of a Medical Assistant course is desirable. Certification is desirable.
• 2+ years’ experience as a medical assistant or other clinical roles in a medical office preferred
• Medical terminology knowledge

Required Skills And Abilities

• Multi-tasker
• Attention to detail
• Effective communicator
• Positive Attitude
• Team player
• Works well under pressure
• Organized
• Self-directed
• Must be willing to cross train

Why You'll Thrive at Gastro Health We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements And Working Conditions Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Frequent sitting, standing, walking, and use of a computer and other office equipment.
• Occasional bending, reaching, lifting (up to 25 lbs.), and stair climbing, as applicable.
• Frequent verbal, written, and electronic communication.
• Office and/or clinical healthcare environment with regular interaction with patients, providers, staff, and visitors.
• Occasional travel, evenings, weekends, or holidays may be required based on business needs.

Communication Requirements

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.