Medical Assistant - Virtual Same Day Care

Description Nursing/Clinical Support

Req #: 96944

The Medical Assistant supports patient care in a virtual, team-based environment , assisting providers with both clinical and administrative tasks to ensure a smooth and positive patient experience.

Key Responsibilities

• Virtually rooming patients
• Providing technical support for patients to access virtual visits and complete registration
• Managing work queues and prior authorizations
• Performing medication reconciliations and pharmacy confirmations
• Processing in-basket messages and coordination of care
• Communicating extensively with patients by phone

Schedule

• Both weekday and weekend shift coverage
• Minimum weekend commitment: 1 weekend day 8:30am – 6:00pm or 2 weekend half shifts (8:30am – 1:00pm or 1:30pm – 6:00pm) per month
• Preference given to candidates who reside in Maine or NH
• Candidate must be located within Eastern Standard Time Zone

Summary The Medical Assistant (MA) role is assigned duties and responsibilities related to patient care and administrative support in a team-based environment while promoting a smooth flow of patients through the office. The Medical Assistant (MA) role functions under the license of the physician/advanced practice practitioner when performing clinical and other patient care responsibilities.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High School diploma or GED preferred. Must meet one of the following requirements: Graduated from an accredited vocational institution or community college in Medical Assisting with 160 hours of clinical experience completed; or completion of an Adult Education Medical Assistant program and 6 months of clinical experience in a practice setting; or 1 year of clinical experience in a multi-provider practice setting (equivalent experience will be evaluated on a case-by-case basis).
• License/Certifications: Current AAMA, NHA, AMT, or NCCT certification required. (Prior to 5/01/25 MA IIs with 10 years MA experience and employed by MaineHealth as a MA in the most recent 5 years are exempt from certification requirement). Current BLS certification required or must obtain within 30 days of start date. Fully remote care team members are exempt from BLS certification requirement. A NH Med Tech License, or NH EMT and National Registry EMT license is required for those positions located in New Hampshire.
• Experience: Six months of experience as a Medical Assistant or one year as a MaineHealth Clinical Team Assistant.

Additional Information MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.09to $27.12 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [email protected]

Hiring Scam Alert MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [email protected].

Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.