Medical Billing & Front Office Manager

Description:

Vital Health & Integrative Care is seeking an experienced, organized, and dependable Medical Billing & Front Office Manager to oversee our medical billing operations and manage the daily activities of our front office team.

This is a hands-on position. The successful candidate will be responsible for personally performing medical billing duties while ensuring front desk staff follow office policies, maintain accurate records, provide excellent patient service, and complete their assigned responsibilities.

The ideal candidate has experience with medical billing, insurance claims, accounts receivable, medical office operations, and staff supervision. Experience with Tebra or a similar electronic health record and practice management system is preferred.

Requirements:

Medical Billing & Revenue Cycle Management

• Personally submit, review, and correct insurance claims.
• Monitor claim status and follow up on unpaid or delayed claims.
• Investigate and resolve rejected and denied claims.
• Prepare and submit corrected claims and appeals as appropriate.
• Post insurance payments and patient payments accurately.
• Monitor accounts receivable and follow up on outstanding balances.
• Identify billing discrepancies, overpayments, and refund issues.
• Review patient balances and assist with collection efforts.
• Coordinate with insurance companies, providers, and external billing partners when necessary.
• Maintain accurate billing records and documentation.
• Use Tebra and related systems to monitor billing performance and resolve outstanding issues.
• Prepare regular reports on claims, denials, outstanding balances, and collections.

Front Office Management & Staff Accountability

• Supervise and coordinate the daily activities of receptionists and medical assistants.
• Ensure front desk staff complete assigned duties accurately and on time.
• Monitor staff attendance, productivity, scheduling responsibilities, and task completion.
• Ensure insurance eligibility is verified before appointments.
• Ensure copayments, deductibles, and other patient balances are collected according to office policy.
• Oversee appointment scheduling, patient check-in, check-out, and front desk workflow.
• Train staff on office procedures, scheduling requirements, and patient service expectations.
• Address performance concerns and communicate staffing issues to management.
• Ensure patient records and administrative documentation are maintained accurately.
• Promote compliance with HIPAA privacy and security requirements.
• Provide management with updates on front office operations, billing concerns, and staff performance.

Qualifications

• Previous experience in medical billing and medical office operations.
• Demonstrated experience with insurance claims, payment posting, denials, and accounts receivable follow-up.
• Experience supervising staff or managing a medical office.
• Knowledge of insurance eligibility, prior authorizations, copayments, and patient billing.
• Familiarity with electronic health records and practice management systems.
• Tebra experience is preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize competing responsibilities and work independently.
• Professional demeanor and commitment to patient confidentiality.
• Experience in psychiatry, behavioral health, or outpatient healthcare is a plus.

Required Skills

• Medical billing and claims management
• Insurance follow-up and denial resolution
• Accounts receivable management
• Payment posting and reconciliation
• Medical office administration
• Front office staff supervision
• Patient scheduling and registration
• Insurance verification
• HIPAA compliance
• Electronic health records and practice management systems
• Staff training and accountability

Compensation & Schedule

• Hourly Pay: $24.00
• Employment Type: Full-time, W-2
• Schedule: Monday–Friday, 9:00 AM–5:30 PM
• Location: Ruther Glen, Virginia 22546