Medical Case Manager

Medical Case Manager

Milan Puskar Health Right is seeking a compassionate, motivated, and service-oriented Medical Case Manager to join our interdisciplinary healthcare team. This position plays a vital role in supporting patients by conducting intakes and assessments, coordinating community resources, assisting with benefits and housing needs, and providing ongoing case management services.

The ideal candidate will possess strong communication and problem-solving skills, work effectively in a fast-paced medical environment, and demonstrate a commitment to serving vulnerable, uninsured, and underserved populations. Knowledge of local community resources and experience working within healthcare or social service settings are highly valued.

Position Summary

Under the direction of the Clinical Administrator and in accordance with agency policies and procedures, the Medical Case Manager provides comprehensive case management services to eligible Health Right patients. The Medical Case Manager works collaboratively with medical providers, behavioral health professionals, and community partners to address barriers to care and improve patient outcomes.

Essential Duties and Responsibilities

• Conduct patient intake interviews and eligibility screenings for Health Right services.
• Complete comprehensive psychosocial and case management assessments and maintain accurate documentation in accordance with agency standards.
• Develop individualized service plans and case management goals in collaboration with patients.
• Provide information, referrals, and linkage to community resources, including healthcare, housing, transportation, food assistance, and financial support programs.
• Assist patients in obtaining and maintaining eligibility for public benefits and other support services.
• Provide supportive counseling and crisis intervention when appropriate.
• Collaborate with medical providers, counselors, and other interdisciplinary team members to coordinate patient care and address social determinants of health.
• Advocate for patients and assist them in navigating healthcare and community service systems.
• Provide case management services for patients experiencing chronic health conditions, mental health concerns, substance use challenges, and homelessness.
• Participate in multidisciplinary team meetings and community partner meetings as needed.
• Maintain timely, accurate, and confidential case records consistent with agency policies and professional standards.
• Prepare reports, outcome data, and other documentation as requested by leadership.
• Participate in agency committees, staff meetings, trainings, and quality improvement initiatives.
• Maintain professional competency through continuing education and professional development activities.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree in Social Work (BSW) from an accredited program.
• Current West Virginia Social Work License in good standing.
• Knowledge of federal, state, and local programs serving low-income, uninsured, and underserved populations.
• Understanding of social work principles, case management practices, and client-centered interventions.
• Experience using motivational interviewing and other evidence-based engagement techniques.
• Strong verbal, written, and interpersonal communication skills.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work effectively within a multidisciplinary healthcare environment.
• Strong organizational, time-management, and documentation skills.
• Demonstrated ability to manage multiple priorities in a high-volume setting.
• Experience in medical social work, community health, case management, or behavioral health settings.
• Knowledge of local housing, healthcare, behavioral health, and social service resources.
• Experience working with individuals experiencing homelessness, chronic illness, mental health conditions, or substance use disorders.
• Familiarity with electronic health records (EHR) systems.

Professional Standards

• Maintain current West Virginia Social Work licensure throughout employment.
• Adhere to the National Association of Social Workers (NASW) Code of Ethics.
• Comply with all agency policies, confidentiality requirements, and regulatory standards.EOE

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person