Z
Zurich Insurance
Medical Claims Analyst
Skills
Data AnalysisProcess ImprovementComplianceRegulatory Compliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
26 August 2026
What they need
- Conduct medical claims analysis and deep-dive reviews to ensure compliance with regulations, coding rules and internal guidelines.
- Analyse claims data and processes to identify leakage, compliance issues, operational risks and improvement opportunities.
- Identify and report suspected fraud or suspicious billing, escalating to senior team members when necessary.
- Perform audits and reviews of claims files, processes and documentation to check accuracy, quality and adherence to standards.
- Prepare clear file review and audit reports that enable managers to understand issues and implement remediation.
- Ensure timely communication of key findings and issues to all relevant stakeholders.
- Lead and coordinate regulatory, management and TPA reporting for medical claims, ensuring data quality, accuracy and timely submissions.
- Support day-to-day medical claims operations, including TPA management, reporting and general administrative tasks.
- Monitor, track and report on TPA performance against service level agreements, including quality, cost and customer outcomes.
- Support TPA performance reviews and due diligence activities, including assessment of new and existing delegated claims authority arrangements.
- Provide data analysis and business insights using multiple data sources (reports, KPIs, scorecards, forecasts) to support internal teams, distributors and customers.
- Contribute to process improvement, continuous improvement initiatives and system enhancements to increase efficiency and control effectiveness.
- Investigate and resolve operational issues related to medical bill review, including validation of data and system issues.
- Recommend solutions and action plans to address gaps, highlighting both financial and non-financial (customer/quality) benefits.
- Support quality audits, coaching and technical guidance to team members to maintain high standards of service and compliance.
- Provide administrative and technical claims support to Claims personnel and related stakeholders.
- Perform any additional related tasks as assigned.
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