Medical Concierge

About Healthi Life

Healthi Life is a doctor-led longevity and regenerative medicine House in Bangkok. We build structured health programs for high-performing individuals, international executives, and corporate teams — we treat long-term performance as an asset, not a wellness perk.

We are not a clinic with a front desk. We are building a longevity operating system where every Guest is a twenty-year relationship. That relationship starts with you, or it does not start at all.

---

The Role

This is a sales role wearing hospitality manners. Read that again before you apply.

You own the Guest from the first inquiry to the tenth year. You call. You follow up. You present. You handle the objection. You close. You are the reason a Guest chooses Healthi Life over a hospital with a hundred times our marketing budget — and the reason they come back and bring their partner, their CFO, and their friends.

You will not sit behind a desk waiting for the door to open. You will hunt. Every warm lead is yours to convert. Every returning Guest is yours to keep.

---

The Numbers You Own

You will be measured, and you will know your numbers better than we do:

• Lead response time — under 60 minutes in working hours. No lead sleeps overnight. Ever.
• Inquiry-to-consultation rate
• Consultation-to-program conversion rate
• 90-day Guest retention
• Repeat and referral revenue

If numbers make you uncomfortable, stop reading. If numbers make you competitive, we should talk.

---

What You Will Own

Priority 1 — Convert and close

• Work every incoming lead across phone, WhatsApp Business, email and CRM — fast, personalized, closed
• Pick up the phone and call internationally. Singapore, Hong Kong, Dubai, London, Paris. You handle time zones without being asked and you are comfortable dialling a stranger who runs a company
• Present programs and treatments with real command — you will be trained on the medicine, and you will speak value, not price
• Handle objections and close consultations. Move the Guest forward, or find out exactly why not and write it down

Priority 2 — Retain and grow

• Structured post-visit follow-up at 30, 60 and 90 days. Every Guest. Every time. This is where retention actually lives
• Long-term relationship management — remember their story, anticipate the next need, book the next visit before they think of it
• Collect feedback, resolve concerns before they become reviews, and turn satisfied Guests into referring Guests

Priority 3 — Own the Guest journey end to end

• Own the appointment schedule and physician calendars — optimize flow, kill dead gaps, maximize the House's capacity
• Welcome every Guest by name. Warmth, precision, calm
• Payments, invoices and Guest documentation — total accuracy, absolute confidentiality
• CRM updated the same day. If it is not in the CRM, it did not happen
• Coordinate doctors, nurses and operations so the experience has no seams

---

How You Will Work

With process. You will build and run a real pipeline — stages, SLAs, follow-up cadences, a written objection library. Not a notebook and a good memory. If you have never worked a structured pipeline, you will learn one here and you will own it.

With AI. We pay for the tools and we expect you to use them daily — drafting follow-ups in three languages, researching a Guest before a call, summarizing consultation notes into the CRM, building your own sequences and templates. Our concierge should be faster and better prepared than any House in Bangkok, because one person plus AI beats a team without it. If AI is not already part of how you work, this is the wrong House.

With ownership. Nobody will hand you a task list. You will be given a target, a budget of trust, and the freedom to build the playbook. Then you will be asked what you changed and what it produced.

---

Who You Are

• 2+ years in Medical Concierge, Patient Coordinator, Sales Coordinator, Front Office Executive or a similar client-facing sales role — medical, aesthetic, wellness, hospital, or luxury hospitality
• Fluent English. Non-negotiable. Our Guests are primarily international and you will speak with them on the phone, not by message
• Comfortable with high-net-worth individuals — founders, C-suite, family office principals, sophisticated buyers. You are neither intimidated nor overly familiar. You are composed, discreet, and useful
• Sales instinct. You follow up until you get an answer. Silence is not a no, it is a step
• Entrepreneur mindset. You want to build a function, not fill a seat. You would rather have a target than a job description
• AI-fluent. You already use it and you can tell us exactly how
• Sharp on CRM, WhatsApp Business, Microsoft Office, digital communication
• Organized under pressure — a multi-priority day energizes you
• Chinese or Arabic is a serious advantage and will be reflected in your offer

Who Should Not Apply

• Anyone who describes themselves as "good with people" and stops there
• Anyone waiting for a manager to assign the day
• Anyone who thinks follow-up is pushy
• Anyone who needs a script to make a phone call

---

What You Get

• Base ฿30,000 – ฿40,000 based on profile, plus uncapped bonus on conversion and retention. Real closers earn well above the base here
• Direct access to the founders and the doctors. No hierarchy noise, no filter
• Real training in longevity, functional medicine, and premium hospitality
• A paid AI toolkit and the mandate to use it
• Path to Head Concierge or Guest Experience Lead as we open our second location
• International team — French, Thai, and global colleagues; international Guests
• Monday–Saturday, 10:00–19:00. Sunday off

---

How to Apply

Email [email protected]
Subject: Medical Concierge Application — [Full Name]

1. CV in English
2. One paragraph — why Healthi Life, and exactly how you would re-engage a lead who inquired three weeks ago and never replied. Give us the message you would send
3. One example of the highest-value sale or conversion you closed — what you did, and what you learned
4. A 60-second voice note in English — introduce yourself and tell us about one Guest or client you are proud of

Applications missing the voice note are not reviewed.

We hire for mindset and standards. Sales technique, we will teach.

www.healthi-life.com