Medical Concierge

This role is responsible for providing comprehensive care coordination and health management support to residents, ensuring that their healthcare, wellness, and overall wellbeing needs are addressed in a timely, seamless, and resident-centred manner. The incumbent will serve as a key point of contact between residents, families, healthcare providers, and internal teams, facilitating effective communication, care planning, medical navigation, and service delivery. Through strong coordination, advocacy, documentation, and follow-up, the role supports a safe, responsive, and high-quality living environment for residents.

Responsibilities

Care Coordination & Health Management

• Develop, implement, and review individualized care plans to support residents' healthcare and wellbeing needs
• Monitor residents' health status, vital signs, and care outcomes, ensuring timely updates and escalation of concerns
• Coordinate healthcare, rehabilitation, and wellness services to deliver seamless, resident-centred care
• Participate in multidisciplinary care planning and case reviews

Medical & Healthcare Navigation

• Coordinate medical appointments, specialist consultations, hospital visits, investigations, and follow-up care
• Arrange medical chaperone and transportation services where required
• Ensure timely communication and follow-up of medical recommendations, referrals, and treatment plans

Resident & Family Engagement

• Serve as the primary liaison for residents and their families.
• Provide regular updates on residents' health status, care plans, and significant developments
• Advocate for residents' needs, preferences, and overall wellbeing

Resident Experience & Wellness

• Support resident admissions, onboarding, and care transitions.
• Facilitate health screenings, wellness programmes, educational initiatives, and preventive health activities
• Manage resident feedback and continuously enhance service quality and resident experience

Partnership, Compliance & Operations

• Build and maintain effective partnerships with healthcare providers and hospitals
• Maintain accurate and confidential resident records and documentation
• Ensure compliance with regulatory, operational, and quality standards
• Support audits, incident management, emergency response coordination, and quality improvement initiatives
• Prepare reports, care summaries, and management updates as required
• Any other duties as assigned

Requirements

• Degree in Nursing with at least 3 years of relevant care coordination experience
• Compassionate, patient and service-oriented
• Strong communication, interpersonal and stakeholder management skills
• Highly organised, detail-oriented, and able to effectively manage multiple priorities concurrently
• Proactive with sound judgement and problem-solving abilities
• Ability to engage and communicate effectively with elderly clients from diverse backgrounds, including those who are more comfortable conversing in Mandarin.
• Prior experience in senior living and healthcare with hospitality related fields will be an added advantage