Medical Customer Service Representative

About the Opportunity

We are seeking a detail-oriented and compassionate Medical Customer Service Representative to join a fast-paced healthcare support team in Boise, Idaho.

This opportunity is ideal for someone with experience in healthcare customer service, medical billing, patient accounts, collections, or revenue cycle operations who enjoys helping patients resolve billing questions while delivering outstanding customer service.

You'll play an important role in ensuring patients receive accurate information, timely assistance, and a positive experience.

Key Responsibilities

• Handle inbound and outbound calls with patients, physician offices, and insurance carriers.
• Assist patients with medical billing inquiries, account balances, payment collections, and insurance-related questions.
• Resolve patient concerns professionally while meeting established response times.
• Verify patient identities and maintain accurate account information.
• Explain insurance claim processing, billing procedures, policies, and statements clearly.
• Document account activities, resolutions, and required follow-up actions.
• Utilize multiple systems and resources to research and resolve patient inquiries.
• Follow established scripts, call quality standards, and productivity metrics.
• Maintain compliance with HIPAA regulations and patient confidentiality requirements.
• Collaborate with hospital departments and administrative teams to resolve account issues.
• Escalate complex billing or account concerns when necessary.
• Participate in ongoing training and professional development.

Qualifications

• 2+ years of experience in a call center, customer service, collections, healthcare customer service, or revenue cycle environment.
• Strong communication, problem-solving, and customer service skills.
• Ability to process information quickly, accurately, and efficiently.
• Experience working in a metrics-driven environment focused on productivity, quality, and customer satisfaction.
• Strong attention to detail and ability to multitask.
• Comfortable working in a fast-paced environment while maintaining accuracy and professionalism.

Ideal Background: Medical billing, patient financial services, healthcare call centers, insurance customer service, collections, or revenue cycle management.

#Workwolf