Medical Document Retrieval Specialist

Looking to join a company that combines deep industry knowledge with cutting-edge innovation? As a national leader in records retrieval, we provide legal and insurance professionals with fast, accurate access to critical records.

The Opportunity

Drive efficient end-to-end record retrieval, supporting legal and insurance teams with accurate documentation and seamless workflow management in a fast-paced setting.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ Working for the best client and loving what you do makes everything enjoyable at work.”

• Senior Broker, ASW Philippines

What You’ll Do

• Manage record retrieval workflow by coordinating with custodians, prioritizing orders, and routing tasks to the appropriate departments.
• Ensure accuracy and quality by reviewing incoming records against work orders and documenting all communications, status updates, and tracking details.
• Monitor deadlines and follow-ups, escalating issues as needed and reporting daily productivity to supervisors.
• Support operational efficiency through phone coverage, workflow coordination, and other team needs in a high-volume environment.

Key Criteria

• Experience in customer service within medical, legal, or insurance settings, with outbound call experience preferred, and the ability to manage high-volume calls professionally.
• Strong English communication skills, both written and verbal.
• Highly organized and adaptable, with strong time management, interpersonal skills, and a quick learning ability.

Work setup:

• Manila (BGC, Taguig): 8am to 5pm US Eastern hours (8am to 5pm PHT) with a full onsite model.