Medical Document Retrieval Specialist — No Medical Records Experience Required

Full-time | Fully Remote | EST

Apply here: https://operationsarmy.com/application

About the Role

We are looking for a reliable, detail-oriented, and persistent Medical Document Retrieval Specialist to join our fully remote team.

You will contact healthcare providers, follow up on document requests, maintain accurate records, and help ensure requests are completed on time.

No prior medical records retrieval is required. We provide training on the role, processes, and tools.

Experience in medical or healthcare support, collections, call centers, customer service, administrative support, account follow-up, or other high-volume roles is valuable, but not required. We are primarily looking for strong communication, organization, persistence, and a willingness to learn.

What You'll Do

• Contact healthcare providers by phone and other communication channels.
• Follow up on outstanding requests and track them through completion.
• Maintain accurate information and documentation in internal systems.
• Review documents for completeness and accuracy.
• Identify issues that may delay requests and determine appropriate next steps.
• Manage multiple requests while keeping track of deadlines and details.
• Communicate clearly and professionally with provider offices and internal teams.
• Learn and use new tools, systems, and processes.
• Follow established procedures and contribute feedback to improve workflows.

What We're Looking For

• Persistent and comfortable following up until tasks are completed.
• Comfortable making phone calls and communicating with different types of people.
• Detail-oriented and organized.
• Able to manage multiple tasks or requests in a high-volume environment.
• Good problem-solving skills and sound judgment.
• Quick to learn new tools, systems, and processes.
• Clear and professional written and verbal communication.
• Reliable, accountable, and able to work independently in a remote environment.

Relevant Experience

Previous experience is not required, but experience in the following areas may be helpful:

• Medical or healthcare support
• Collections or accounts receivable
• Call center or customer service
• Administrative or back-office support
• Customer or account follow-up
• Insurance or healthcare support
• Scheduling or appointment coordination
• Other high-volume roles involving phone calls, documentation, or follow-up

Training

You will receive training on our medical document retrieval processes, provider communication procedures, internal tools, documentation requirements, and workflows.

What Success Looks Like

• Requests are followed up on consistently and completed within expected timelines.
• Information and documentation remain accurate and organized.
• Provider communication is professional and effective.
• Multiple requests are managed without losing track of details.
• Issues are identified and addressed promptly.
• Processes and tools are learned and applied consistently.

Schedule & Work Environment

• Full-time
• Fully remote
• Regular phone communication is required.
• Ability to manage a high volume of requests and work independently.

How to Apply

If you are organized, persistent, comfortable making calls, detail-oriented, and willing to learn, we encourage you to apply.

Apply here: https://operationsarmy.com/application