Medical Front Desk Coordinator

Who we are

We're medical mavericks. Rising Health Specialty Clinic is a privately owned functional medicine clinic in Holladay, Utah. We're more than primary care and more than a med spa: we build a custom plan for every patient — lifestyle changes, medications, supplements, innovative treatments — and guide them all the way to their health goals.

The role

Our front desk is the first smile, the first voice on the phone, and the reason patients walk out feeling taken care of. You'll greet patients, keep the schedule humming, and make every visit feel easy from check-in to check-out.

It's not a hard job. It's a people job — and we want someone who's great at it.

We're looking for a "Super Who"

Not a "how" person who needs a manual for everything. A who — the person we hand the front desk to and never worry about again. You might be our Super Who if you:

• Light up around people. Chatting with patients all day sounds fun, not exhausting.
• Notice the little things. A missing form, a misspelled name, a patient who seems off today – you catch it.
• Treat patients like they're yours. You own their experience, start to finish, and it shows.
• Turn tense into calm. An upset patient doesn't rattle you. You listen, stay kind, and somehow everyone leaves happier.
• Get things done without a nudge. You're motivated, you take initiative, and you finish what you start.
• Keep it fun. You bring good energy to the room, even on a Monday.

Responsibilities

• Welcome patients in person and on the phone, and make them feel at home
• Check patients in and out, collect payments, and keep records accurate
• Answer calls, texts, and messages — and actually resolve what you can
• Schedule and confirm appointments so the day runs smoothly
• Handle patient paperwork, intake forms, and updates in our records system
• Calmly handle front-line concerns and know when to bring in the team
• Keep the front office tidy, stocked, and ready for patients
• Support infusion center coordination

Qualifications

• 3+ year in a front desk, reception, hospitality, or customer service role (medical office a plus)
• Friendly, confident phone and in-person presence
• Strong attention to detail and organization
• Comfortable with computers, scheduling software, and an EMR (OptiMantra a plus)
• Reliable, punctual, and self-motivated

Schedule, Pay & Benefits

• Job type: Full-time, on-site
• Location: Holladay, UT 84117
• Schedule: Monday–Friday, 8-5
• Pay: $18-$21/hour based on experience
• Benefits: in-clinic discounts, 401(k)
• Reports to: Operations Manager

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Free health screenings
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance
• Wellness program

Experience:

• Medical office: 2 years (Required)
• Customer Service: 2 years (Required)
• Computer Skills: 4 years (Required)

Ability to Relocate:

• Holladay, UT 84117: Relocate before starting work (Required)

Work Location: In person