Medical Front Desk Representative

Dayton Skin Care is seeking a dependable, professional Medical Front Desk Representative to join our busy dermatology practice.

At Dayton Skin Care, our front desk team members are called Patient Representatives because the position involves much more than greeting patients and answering phones. Our Patient Representatives play an important role in coordinating patient care and serve as a primary connection between our patients, providers, clinical staff, and billing team.

This is a full-time, in-person healthcare position requiring excellent attendance, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced medical office.

Prior medical office, healthcare front desk, patient scheduling, insurance, or similar healthcare experience is strongly preferred.

What You Will Do

Responsibilities include:

• Greet and check patients in and out while providing professional and friendly customer service
• Answer and manage a high volume of incoming telephone calls
• Schedule, reschedule, and coordinate patient appointments
• Accurately enter and update patient demographic and insurance information
• Verify insurance information and assist with eligibility-related tasks
• Collect copays, deductibles, outstanding balances, and other patient responsibility at the time of service
• Communicate appointment instructions and other information clearly to patients
• Monitor and respond to patient messages and administrative tasks
• Coordinate with providers, medical assistants, billing staff, and other departments throughout the practice
• Maintain patient confidentiality and comply with HIPAA requirements
• Complete other front-office and administrative responsibilities as needed

What We Are Looking For

Our Patient Representatives work in an active medical-office environment where accuracy, reliability, communication, and teamwork are essential.

The right candidate will:

• Be dependable and maintain consistent attendance and punctuality
• Be comfortable working in a busy, fast-paced medical practice
• Have excellent verbal and written communication skills
• Be professional and compassionate when interacting with patients
• Be able to manage phones, patients, scheduling, messages, and administrative tasks while maintaining accuracy
• Have strong computer and data-entry skills
• Be comfortable discussing patient balances and collecting payment
• Be able to learn medical terminology, insurance requirements, scheduling protocols, and practice procedures
• Work well as part of a team and communicate effectively with multiple departments
• Be receptive to training, feedback, and established office procedures

Preferred Experience

Previous experience in one or more of the following is strongly preferred:

• Medical reception or medical front desk
• Physician or specialty medical practice
• Patient scheduling
• Health insurance verification or eligibility
• Medical billing or patient accounts
• Electronic medical record (EMR/EHR) systems
• Dermatology or another outpatient specialty practice

Candidates with strong transferable experience in a similarly fast-paced, detail-oriented professional environment may also be considered.

Schedule

This is a full-time, Monday–Friday, in-person position at our Dayton office.

Candidates must be available to work the practice's required weekday schedule and maintain reliable attendance. This is not a remote or hybrid position.

Compensation

$16.50–$21.00 per hour, based on relevant experience, qualifications, and demonstrated skills.

Benefits

Dayton Skin Care offers benefits to eligible full-time employees, including:

• Paid time off
• Paid holidays
• Health benefits
• 401(k) retirement plan with employer match following eligibility requirements
• Employee discounts on eligible products and services

About Dayton Skin Care

Dayton Skin Care is a private dermatology practice providing medical, surgical, and aesthetic dermatologic care. Our team works collaboratively across departments to provide efficient, professional, and compassionate care to our patients.

We are looking for someone who wants to become a reliable member of that team and who takes pride in providing an excellent patient experience from the first phone call through checkout.

Job Type: Full-time
Work Location: In person

Pay: $16.50 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Application Question(s):

• How many years of experience do you have with electronic medical record (EMR/EHR) systems?
• How many years of experience do you have verifying health insurance or working with patient insurance information ?

Experience:

• Medical receptionist: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Dayton, OH 45409 (Required)

Work Location: In person