Medical Office Assistant

Medical Office Assistant

Capital Area Health Network (CAHN)
Richmond, VA — On‑Site Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

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Our Core Values

Compassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability – We safeguard confidentiality and remain transparent with all stakeholders.
Reverence – We are called to serve and uplift those in need while fostering mutual respect.
Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship – We manage resources responsibly for the benefit of our organization and community.

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Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.
Discover Capital Area Health Network.

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Job Summary

The Medical Office Assistant provides essential administrative and clinical support to ensure the efficient operation of a medical practice. This role serves as a primary point of contact for patients, assisting with scheduling, check-in and check-out, insurance verification, and maintaining accurate medical records. The Medical Office Assistant supports providers by preparing exam rooms, taking vital signs, and assisting with basic clinical tasks within their scope. Strong communication, organization, and customer service skills are essential, as the assistant helps create a welcoming environment while ensuring patient needs are met promptly and professionally. This position plays an integral role in delivering high-quality, patient-centered care and supporting the daily operations of the healthcare team.

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Essential Functions

The following duties are considered essential functions. Reasonable accommodations may be made in accordance with the ADA to enable individuals with disabilities to perform these functions.

• Manage and process patient referrals to specialty providers, ensuring appointments are scheduled accurately and in a timely manner.
• Provide bilingual support (Spanish and English) to patients, ensuring they understand referral processes, appointments, and required documentation.
• Communicate with external provider offices, insurance companies, and specialists to confirm appointments, verify availability, and resolve referral-related concerns.
• Monitor referral progress, follow up with patients, and ensure all referrals are completed within expected timeframes.
• Maintain thorough and up-to-date referral documentation within the Electronic Health Record (EHR) system.
• Assist with insurance verification, prior authorizations, and obtaining necessary approvals for specialty services
• Ensure that patients receive reminders and follow-up notifications about their referral appointments.
• Work closely with clinical and administrative teams to troubleshoot referral issues and support continuity of patient care.

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Schedule

• Monday- Tuesday, 8:00 a.m. - 7:00 p.m.
  Wednesday-Friday, 8:00 a.m.–5:00 p.m.
• Occasional extended hours
• On-site position

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Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan 
• Supplemental Policies through Colonial Life

Financial Security

• Short-Term Disability
• 401(k) Retirement Plan with up to 3% Company Match
• Employer-Sponsored Short-Term Disability 
• Employer  Paid Life and AD&D

Work‑Life Balance

• Paid Time Off (PTO) Accrued as of Day 1
• Self-Care Floating Holidays
• 8.5 Paid Holidays

Additional Support

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness

We are committed to supporting your well‑being—at work and beyond.

Education & Experience

• Graduation from an accredited PA program with National Board Certification (PAC)
• License to practice medicine in the State of Virginia
• Current DEA registration.

Qualifications

To perform this job successfully, individuals must be able to carry out each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and other characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Work Environment & ADA Notice

This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. Essential job duties are listed above and may be modified as needed under applicable ADA guidelines. Employees may be required to perform other job‑related responsibilities as assigned and may request reasonable accommodations at any time.