Medical Office Assistant

Medical Office Assistant (MOA) – Family Practice

We are currently seeking a skilled and experienced Medical Office Assistant (MOA) to join our busy family practice clinic. The ideal candidate will have experience working in a family or general practice setting and be comfortable managing both administrative and clinical responsibilities in a fast-paced environment.

Key Responsibilities:

• Answer and manage phone calls, voicemails, and patient inquiries in a professional and timely manner
• Schedule and confirm patient appointments
• Process and manage incoming referrals and faxes efficiently
• Coordinate patient follow-ups and relay test results
• Maintain and update electronic medical records (EMR)
• Greet and check in patients, verify demographic and insurance information
• Prepare exam rooms and assist physicians with routine in-office procedures
• Ensure exam rooms are clean, organized, and properly stocked
• Process requisitions for imaging, labs, and other diagnostic services
• Maintain patient privacy and ensure compliance with confidentiality standards
• Support front desk operations, billing inquiries, and document scanning/faxing
• Monitor and maintain office and medical supply inventory

Qualifications & Skills:

✔ Previous experience in a family practice or general medical clinic required
✔ MOA certification is an asset
✔ Strong multitasking, organizational, and time management skills
✔ Excellent communication and interpersonal abilities
✔ Experience with OSCAR EMR is required
✔ Working knowledge of general medical terminology

Why Join Us?

• Supportive and collaborative team environment
• Opportunity to build broad clinical and administrative skills
• Stable, full-time hours with competitive pay
• Work in a patient-focused setting that prioritizes quality care and teamwork

Job Type: Full-time
Pay: $21.00–$25.00 per hour
Expected Hours: Minimum 37.5 hours per week

If you’re an experienced MOA looking to grow in a dynamic and patient-centered family practice clinic, we’d love to hear from you!

Experience:

• MOA: 2 years + (required)

Language:

• English — required
• Cantonese and/or Mandarin — preferred

Work Location: In person

Job Type: Full-time

Ability to commute/relocate:

• Vancouver, BC V6P 1T2 and Richmond (Cook Road): reliably commute or plan to relocate before starting work (required)
• Must be willing and able to attend training at other TLC Medical Clinic locations as required

Experience:

• MOA: 1 year (required)
• OSCAR EMR: 1 year (required)

Pay: $21.00-$25.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Extended health care

Work Location: In person