Medical Office Assistant (MOA) – Experienced Only

Disera Medical Centre is a well-established, high-volume family medicine and walk-in clinic in Thornhill, ON, seeking an experienced Medical Office Assistant (MOA) to join our healthcare team.

This is not an entry-level position. This is a very fast-paced environment that requires a high level of attention and critical thinking, as every situation can be unique. The candidate must be able to work under pressure, multitask, and make sound decisions quickly. A minimum of 2 years of experience as an MOA in a medical clinic is required.

Responsibilities:

• Greet patients, manage check-in and appointment flow
• Schedule, reschedule, and confirm appointments using ACCURO EMR
• Handle phones, voicemail, triage calls, and faxes
• Process referrals and specialist bookings
• Assist with uninsured services (e.g., block fees, forms, billing)
• Maintain accurate patient records and support physicians as needed

Requirements (must have):

• Minimum 2 years of experience as an MOA in a medical clinic (placements and volunteer work do not count toward this)
• Proficient in ACCURO EMR
• Proven ability to work in a high-volume clinic, multitask, and make quick, independent decisions
• Strong communication skills in English (written & spoken)
• Professional and reliable, with strong attention to detail

Assets:

• Russian or Ukrainian language skills are a strong asset
• Experience in a family medicine or walk-in clinic setting

Schedule:

• Full-time: Monday to Friday + 1–2 scheduled weekends
• Clinic is open 7 days/week, 9AM–8PM

To apply: Submit your resume and a brief cover letter to [email protected].

Applications without the required experience will not be reviewed.

We thank all applicants for their interest. Only selected candidates will be contacted for an interview.

Job Types: Full-time, Permanent
Benefits: Company events, On-site parking, Paid time off
Work Location: In person

Pay: $18.00-$22.00 per hour

Expected hours: 33.0 – 40.0 per week

Benefits:

• On-site parking
• Paid time off

Application question(s):

• How many years of paid MOA experience do you have in a medical clinic?
• How many years have you used ACCURO EMR?
• A patient is upset at the front desk, phone is ringing, and a physician needs a referral sent urgently. What do you do first, and why?

Work Location: In person