Medical Office Assistant/Receptionist

Company Overview
Clinic Information

Diamond Lake Clinic is dedicated to providing high-quality outpatient mental health services. With a compassionate and knowledgeable staff, we strive to deliver exceptional care and support to our community.

Responsibilities

1. Assist healthcare providers with patient examinations and procedures in an outpatient setting by taking vital signs, recording medical history, and ensuring patients are comfortable during procedures.

2. Perform medication administration as directed by providers (TMS and SPRAVATO).

3. Keep the clinic clean and disinfected every day (including vacuuming, taking out the trash and recycling/shredding daily, and ensuring all dishes are clean at the end of each day).

4. Complete administrative support tasks such as scheduling appointments, handling patient inquiries, billing, collections, and processing medical forms.

5. Maintain accurate patient records and documentation in compliance with medical standards.

6. Provide support in managing office supplies and inventory.

7. Proofread documents for accuracy before distribution.

8. Use excellent organizational skills and attention to detail.

9. Focus on strong customer service skills with a focus on patient satisfaction.

10. Assist with organizational tasks as needed to ensure the clinic runs smoothly.

Experience

• Prior clinic or medical office experience in a fast-paced environment is highly preferred
• Familiarity with EMR systems such as Athenahealth or Epic is preferred
• Knowledge of medical billing, coding (ICD-10, CPT), insurance verification, and Medicare processes is required
• Strong understanding of medical terminology, documentation review, and health information management practices
• Excellent computer skills including proficiency in Microsoft Office applications
• Demonstrated customer service skills with a focus on patient service excellence and phone etiquette
• Experience working in mental health is advantageous but not mandatory

Work Location: In person

1497 White Bear Ave, St. Paul, MN 55106 (with occasional coverage at your "non-home site": 5939 Portland Ave, Minneapolis, MN 55417)

Expected hours: 40 per week in-office work – NO work from home; 8:00 am – 4:30 pm, Monday – Friday (clinic is closed from 1:30 – 2:30 every day, 30 minutes of the hour is an unpaid lunch break). Non-exempt, hourly, full-time employee.

CONFIDENTIALITY:

In effort to clearly communicate Diamond Lake Clinic’s expectations regarding the handling of sensitive information and to foster a culture of trust and responsibility among employees, I agree to maintaining confidentiality by:

1. Non-Disclosure: I will not discuss, use, forward, print, copy, photograph, record, remove, alter, or otherwise disseminate any confidential information that is given, shown, or available to me, or which otherwise comes to my attention, for purposes outside the legitimate scope of my work with unauthorized individuals, including colleagues, family members, or the public.

2. I agree to be bound by HIPAA laws and know that I cannot and will not disclose any Protected Health Information (PHI), including but not limited to medical records, financial records, or billing information; data regarding patient’s past, present, or future medical care; past, present, or future payment; insurance information; and any of the following.

3. I shall not, directly, or indirectly, communicate orally, in writing, or by e-mail, social media, or through any other means, any confidential information to any unauthorized person, including colleagues, family members, or the public.

4. Secure Handling: I will follow the clinic policies, procedures, and take all measures to protect confidential information from unauthorized access, such as using secure passwords, logging out of systems, and storing documents securely.

5. Reporting Breaches: I will promptly report any suspected or actual breaches of confidentiality to my supervisor or the Director of Administration.

6. Proper Disposal: I will ensure all confidential information is disposed of securely when no longer needed, such as through shredding or secure deletion.

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person