Medical Office Manager

Newgen Medical Clinic is a busy family practice with 3 full-time physicians and a dedicated administrative team. We're looking for an experienced Medical Office Manager to lead our day-to-day operations, oversee physician billing, and keep the clinic running smoothly. This is a hands-on leadership role for someone who thrives in a fast-paced clinical environment.

Key Responsibilities

• Oversee all day-to-day administrative operations of the clinic
• Supervise, schedule, train, and support administrative staff (MOAs) and manage coverage
• Manage physician billing end-to-end — submit and reconcile MSP claims, resolve rejections and error reports, and ensure timely, accurate payments for all providers
• Coordinate physician and staff scheduling, time-off, and conflict resolution
• Manage OSCAR EMR usage, data integrity, appointment booking, referrals, and intake workflows
• Handle vendor coordination, supply ordering, and facility readiness
• Support payroll inputs and HR documentation (hiring, onboarding, performance)
• Act as the primary point of contact for patient service concerns and resolution
• Maintain privacy, security, and compliance in line with PIPA/PHIPA and clinic policies
• Work 1–2 reception/front-desk shifts per week alongside the team as needed

Qualifications

• Minimum 3 years of experience as a Medical Office Manager (required)
• Proficiency with OSCAR EMR (required)
• Strong working knowledge of MSP billing and error/rejection resolution
• Proven leadership, staff supervision, and organizational skills
• Excellent communication and interpersonal skills
• Understanding of BC's primary care system is an asset

Pay: $26.00-$32.00 per hour

Benefits:

• Extended health care

Experience:

• Medical office: 3 years (required)

Work Location: In person